• Maintaining data quality by ensuring that customers names are consistent across all platforms involving Salesforce. Manually going into each account and diagnosing the problem and fix that needs to be made with over 1,500 accounts.• Responsible for configuration activities for Salesforce which includes Sales, Service and Communities applications, including new areas of configuration, analyzing and fixing assigned faults, peer-to-peer reviews and testing• Utilized the SOQL within Salesforce by writing Apex codes to export various types of data to filter the records based on the specific conditions.• Successfully migrated over 1 million records using the Workbench software, while updating these users’ roles and profiles. Furthermore, I managed licensed administration, org-wide permissions set and validation rules• Generated multiple Report folders to support other users to better operate Salesforce as a sales tool and organized numerous Reports for various user profiles based on the requirements of the organization• Assisted in developing project plans with the CIO of BG regarding Salesforce licenses, including scope definition, allocation of licenses, and risk mitigation strategies that come with purchasing licenses in bulk.

• Created and maintained a Communications and Engagement plan to understand and expand the stakeholder groups, and deliver a targeted approach for the Project Programme• Used stakeholder intelligence to inform and develop appropriate management structures to coordinate and deliver clear, engaging, and consistent communications and engagement approach.• Created and maintained a Change Impact Assessment overview to capture the programme changes and future impacts in order to allow better planning.• Designed the strategic approach to managing change and support operations that fall within the domain of change management.

• Primary role of this job was to drive numerous high-quality projects through to completion within the time-frame given.• Led teams to focus on various business objectives and kept track on project milestone• Held vital meetings with different ventures in order to close various deals for the company.