Osama Ahmad Email & Phone Number

Seattle, WA, US

Chicago, Illinois, United States

• Led the development of Relativity’s Structured Data Platform, enhancing and managing over 2,000 SQL instances supporting 180,000 databases with over 600 TB of structured data
• Reduced platform cost by 45% and increased availability from 99.5% to 99.9% by designing and implementing capabilities to migrate 100,000 databases to failover clusters
• Designed and architected a high-performance Control Plane API to replace legacy configuration management tools, enhancing tenant orchestration
• Increased the first-run pipeline success rate by 125% (from 40% to 90%) and reduced the average pipeline stage time by 67% (from 2,700 minutes to 900 minutes)
• Developed scripts to reduced costs of SQL backup storage by 50% by moving from a GRS to ZRS configuration
• Constructed & modified Groovy pipelines to allow ease of use & non-expert individuals access to team’s automation

Chicago, Illinois, United States

Bloomington, Illinois, United States

• Developed rating software in Java that allows insurance agents to determine insurance quotes for customers
• Refined rating software’s User Interface using XML to add functionality & improve overall usability and visual design
• Created/ran integration, unit, and regression tests through Jenkins and GitLab to ensure viability and code coverage
• Recreated and resolved defects through test environments to improve software stability and remove bugs
• Communicated effectively with Product Owners and Scrum Master to utilize agile development techniques such as working with sprints, daily standups, retros, demos, and program increments
• Completed research and analysis on new software to increase team productivity and simplify monitoring/workflow

Greater Chicago Area

• Helped build a convenient mobile experience for patients & professionals at Northwestern Hospitals (MyNM App).
• Built web applications in HTML, CSS, and JavaScipt to automate processes and smoothen workflow for NM employees.
• Applied agile methodology by attending daily Scrum meetings to communicate with team members and clients

Lombard, IL

• Attended staff meetings to organize stock and update the store’s sales/promotions.
• Mentored new hires on the process and infrastructure of the job.

Downers Grove, Illinois, United States

• Understood the customer’s needs through thoughtful questions.
• Suggested/ demoed products and sold accordingly