Osama Ahmad Email & Phone Number

Seattle, Wa, Us

Chicago, Illinois, United States

● Led the development of Relativity’s Structured Data Platform, enhancing and managing over 2,000 SQL instances supporting 180,000 databases with over 600 TB of structured data● Reduced platform cost by 45% and increased availability from 99.5% to 99.9% by designing and implementing capabilities to migrate 100,000 databases to failover clusters● Designed and architected a high-performance Control Plane API to replace legacy configuration management tools, enhancing tenant orchestration● Increased the first-run pipeline success rate by 125% (from 40% to 90%) and reduced the average pipeline stage time by 67% (from 2,700 minutes to 900 minutes)● Developed scripts to reduced costs of SQL backup storage by 50% by moving from a GRS to ZRS configuration● Constructed & modified Groovy pipelines to allow ease of use & non-expert individuals access to team’s automation● Authored unit and integration tests on scripts to ensure functionality, code coverage, and idempotence● Triaged pipelines by diagnosing and resolving issues to maintain the uninterrupted execution of automated tasks● Responded to high priority incidents during off-hours as On-Call Engineer, minimizing downtime for customers

Chicago, Illinois, United States

Bloomington, Illinois, United States

• Developed rating software in Java that allows insurance agents to determine insurance quotes for customers• Refined rating software’s User Interface using XML to add functionality & improve overall usability and visual design• Created/ran integration, unit, and regression tests through Jenkins and GitLab to ensure viability and code coverage• Recreated and resolved defects through test environments to improve software stability and remove bugs• Communicated effectively with Product Owners and Scrum Master to utilize agile development techniques such as working with sprints, daily standups, retros, demos, and program increments • Completed research and analysis on new software to increase team productivity and simplify monitoring/workflow

Greater Chicago Area

• Helped build a convenient mobile experience for patients & professionals at Northwestern Hospitals (MyNM App).• Built web applications in HTML, CSS, and JavaScipt to automate processes and smoothen workflow for NM employees. • Applied agile methodology by attending daily Scrum meetings to communicate with team members and clients

Lombard, Il

• Attended staff meetings to organize stock and update the store’s sales/promotions.• Mentored new hires on the process and infrastructure of the job.

Downers Grove, Illinois, United States

• Understood the customer’s needs through thoughtful questions. • Suggested/ demoed products and sold accordingly