Senior Customer Support Analyst
Current
Oct 2021 - Present
AeroLeads people directory · profile
Osbert Tan Email & Phone Number
Senior Customer Support Analyst at Univeris
at
Univeris
1 work email found
@univeris.com
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Senior Customer Support Analyst at Univeris
Location
Greater Toronto Area, Canada
Company size
Who is Osbert Tan? Overview
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Quick answer
Osbert Tan is listed as Senior Customer Support Analyst at Univeris at Univeris, a with 110 employees, based in Greater Toronto Area, Canada. AeroLeads shows a work email signal at univeris.com and a matched LinkedIn profile for Osbert Tan.
Osbert Tan previously worked as Senior Customer Support Analyst at Univeris and Manager, Customer Support (Interim) at Univeris. Osbert Tan holds Bachelor Of Science (B.S.), Computer Science from De La Salle University.
Company email context
Email format at Univeris
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{first_initial}{last}@univeris.com
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Profile bio
About Osbert Tan
Over 25 years experience in the IT field including technical support, application development, testing and support, business analysis, project management, and web design/development. Immense passion to learn new technologies and applications with a goal to help achieve customer success through providing application assistance, training and technical support. I am pro-customer and ready to help resolve issues to the best of my knowledge and abilities. I'm very easy to work with, always carry a positive attitude, and can establish great relationships with both customers and colleagues. Each day is a new opportunity to serve, for me to learn and share knowledge, to lead and grow, and to make customers successful and happy.
Listed skills include Customer Service, Technical Support, Sql, Business Analysis, and 13 others.
Current workplace
Osbert Tan's current company
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Univeris
9 roles
Osbert Tan work experience
A career timeline built from the work history available for this profile.
Manager, Customer Support (Interim)
• Manages day-to-day Customer Support team operation while continuing all Customer Support Analyst responsibilities.
Oct 2020 - Sep 2021
Customer Support Analyst
• Assists several customers using the Univeris Enterprise Wealth Management System (EWMS) applications (G2/G3/G4, Operations, WebCONNECT)• Monitors and handles triage JIRA tickets logged by clients, resolves issues in a timely manner. • Work with several internal teams towards a timely resolution to client issues.• Handles several specific areas in the application: Client On-boarding, Order Entry, Processing of data through FundSERV/ESG such as Confirm/Contract/Month-end Account Reconciliation, Commission/Fees Processing and Reporting.• Documents use cases, business impact and solutions into internal knowledge base and online troubleshooting guides.• Familiar with G2/G3 application database structure, write basic investigation scripts and database queries using MS-SQL.
May 2006 - Sep 2020
Quality Assurance Analyst
• Create test plans and execute test cases for various areas of the Enterprise Wealth Management System (EWMS) both G2/G3 Adviser web-based and Head Office VB-based applications used by Mutual Fund dealerships.• Write release notes for each successfully-tested cases/scenarios to be included on each major application release.
May 2005 - Apr 2006
Quality Assurance Tester
• Performed quality assurance and user acceptance testing based on company specifications, evaluates and logs test results, and escalates any problems to the appropriate group for corrections.• Supported data migration processes and documentation of both RTM (Legacy-based) and OPUS (Oracle-based) underwriting systems.
Feb 2003 - Apr 2005
Business Analyst
Interlink Business Solutions
• Handled several client web development projects to pave the way for new business opportunities.• Led in the quality assurance and user acceptance testing phases of web applications and business solutions.• Led in customer requirements gathering and documentation, translating them into systems design and specifications. • Led the design and development of products dealing with employee relations, customer relations and vendor-supplier relations management.
Jun 2001 - Oct 2002
Web Designer/Developer
• Designed, developed and managed Intel’s Intranet website/portal serving 6,000 employees in the Philippines. (Divisional award winner)• Designed and developed several websites and web applications for HR as well as other infrastructure groups such as Manufacturing, IT and Employee Communications.• Participated in HR corporate programs enabling knowledge management between global assembly/test manufacturing sites using the web.• Delivered instructor-led courses on basic web design, graphic design and office automation.
Jun 1997 - May 2001
Technical Support Analyst
• Answered customer calls and provided solutions to internet service concerns and technical problems.• Designed and developed the Support website.
May 1996 - Feb 1997
Programmer
• Developed and maintained daily banking systems for Citibank Turkey and Taiwan.• Sun Solaris/Unix development tools.
May 1995 - Apr 1996
Team & coworkers
Colleagues at Univeris
Other employees you can reach at univeris.com. View company contacts for 110 employees →
AT
Austin Tarasoff
Colleague at UniverisSaskatoon, Saskatchewan, Canada
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BP
Bill Pennock
Colleague at UniverisToronto, Ontario, Canada
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AS
Azka Saeed
Colleague at UniverisAurora, Ontario, Canada
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RM
Rodrigo Menezes
Colleague at UniverisEdmonton, Alberta, Canada
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SH
Shuai Hu
Colleague at UniverisToronto, Ontario, Canada
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JS
Justin Stephenson
Colleague at UniverisVancouver, British Columbia, Canada
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CH
Christy Handleton
Colleague at UniverisCleveland, Ohio, United States
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UA
Ulises Andres Barquero Zarate
Colleague at UniverisToronto, Ontario, Canada
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AG
Akshit Gupta
Colleague at UniverisGreater Toronto Area, Canada
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MS
Mandeep Sidhu
Colleague at UniverisCanada
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Austin Tarasoff
Colleague at UniverisSaskatoon, Saskatchewan, Canada
View →
BP
Bill Pennock
Colleague at UniverisToronto, Ontario, Canada
View →
AS
Azka Saeed
Colleague at UniverisAurora, Ontario, Canada
View →
RM
Rodrigo Menezes
Colleague at UniverisEdmonton, Alberta, Canada
View →
SH
Shuai Hu
Colleague at UniverisToronto, Ontario, Canada
View →
JS
Justin Stephenson
Colleague at UniverisVancouver, British Columbia, Canada
View →
CH
Christy Handleton
Colleague at UniverisCleveland, Ohio, United States
View →
UA
Ulises Andres Barquero Zarate
Colleague at UniverisToronto, Ontario, Canada
View →
AG
Akshit Gupta
Colleague at UniverisGreater Toronto Area, Canada
View →
MS
Mandeep Sidhu
Colleague at UniverisCanada
View →
1 education record
Osbert Tan education
FAQ
Frequently asked questions about Osbert Tan
Quick answers generated from the profile data available on this page.
What company does Osbert Tan work for?
Osbert Tan works for Univeris.
What is Osbert Tan's role at Univeris?
Osbert Tan is listed as Senior Customer Support Analyst at Univeris at Univeris.
What is Osbert Tan's email address?
AeroLeads has found 1 work email signal at @univeris.com for Osbert Tan at Univeris.
Where is Osbert Tan based?
Osbert Tan is based in Greater Toronto Area, Canada while working with Univeris.
What companies has Osbert Tan worked for?
Osbert Tan has worked for Univeris, Allianz, Interlink Business Solutions, Intel Corporation, and Sky Cable.
Who are Osbert Tan's colleagues at Univeris?
Osbert Tan's colleagues at Univeris include Austin Tarasoff, Bill Pennock, Azka Saeed, Rodrigo Menezes, and Shuai Hu.
How can I contact Osbert Tan?
You can use AeroLeads to view verified contact signals for Osbert Tan at Univeris, including work email, phone, and LinkedIn data when available.
What schools did Osbert Tan attend?
Osbert Tan holds Bachelor Of Science (B.S.), Computer Science from De La Salle University.
What skills is Osbert Tan known for?
Osbert Tan is listed with skills including Customer Service, Technical Support, Sql, Business Analysis, Testing, Project Management, Training And Development, and Business Process Improvement.
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