• Global support of the network infrastructure across all sites in Resideo• SME (Subject Matter Expert) for contemporary network technologies including Cisco Enterprise and Datacentre routing and switching, Wireless LAN implementation and support, Meraki SDWAN support, Infoblox DNS and DHCP support, Palo Alto Firewalls, Palo Alto ION 2000 & 3000 SDWAN solution• Detailed insight into network and connectivity issues, incident resolution, bandwidth utilization and network/app response time• Involvement in the design and build stages• Act as a technical interface with businesses, internal teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and/or are followed to support the environment, and meet business needs• Coordinate efforts and technical support for multiple suppliers• Partner with multiple suppliers to deliver services under established SLAs• Submit, review, and approve Change Management requests

ServiceNow hardware Discovery errors resolution• The devices I’ve been troubleshooting are a wide array of technologies, from Cisco Catalyst, Nexus switches, ISR4K routers, Citrix Netscaler load balancers, EMC2 Isilon & Brocade fiber switches part of the SAN, Windows servers, Linux servers to mention a few.

• Develop and implement projects from Canada, Mexico, Colombia, Venezuela, Chile, Brazil, Canada, Argentina & Puerto Rico.• Understand, implement and support global TCP/IP schema and LAN/WAN/Voice technology directions • Implementation of projects to migrate to Microsoft Teams for the voice service• Technical oversight of IT infrastructure projects related to voice networking and related technologies.• Participate in large-scale projects, including product development, merger, and acquisition and divestiture activities.• Coordinate efforts and technical support for multiple suppliers• Monitor and manage the effective delivery of services to client’s business units.• Represent Business Units, serving as focal point for service delivery issues.• Act as a technical interface with businesses, internal teams, supplier partners, end-users, and solution providers to ensure processes and tools are in place and/or are followed to support the environment, and meet business needs.• Participate in client’s project processes, and guide service providers through the same • Analyze business processes, assess business needs, develop and deploy network services and solutions.• Collect requirements and work with supplier partner to translate into technical design according to client standards• Select appropriate products, services and suppliers to meet project deliverables, including Network Segmentation, Microsoft Lync Enterprise Voice, and Contact Center projects, based on Honeywell standards and contracts• Design and document desired infrastructure solutions to meet required capacity• Review and technically approve project proposals• Assist with call flow programming review and testing• Review and approve Change Management requests• Participate in “Go-Live” support of a site when implemented, until it is turned over to Operations for steady state support.

Working in the Atos Command Center, the focus here is the resolution of incidents of Disney Data Centers and support of projects.• The technology we manage is.--Cisco: Catalyst, ASR, CSS, Nexus from FEX 1000 up to core switches 9000-F5: Big IP family of products LTM, GTM-Juniper: ex4300 switches-Lucent Alcatel: QIP subnet/DNS/DHCP manager• Tools managed:-Service Now for processes-nGenius-SevOne-Netcool-Splunk

- Acts as and regarded as the SME authority for Core Tower assigned to IP services.- Supporting Follow the Sun model along with Europe and Asia.- Perform assigned activities in the service catalog management, change implementation management, release & deployment management, incident and major incident management, event management, service level management, problem management processes to ensure delivery of IS Services.- Design and maintain operational processes and documentation. - Issue and ensure the implementation of operational instructions and information. - Collaborates with IS suppliers with regard to the operational implementation and quality of outsourced activities, consistent with existing agreements.- Conveys architecture, standards, policies, norms, and guidelines to IS Supply.- Perform day to day operations for in-scope technologies which are not in scope of a vendor.- Responsible for assessing and providing recommendations relating to trend analyses of incidents.- Approves/rejects resolution of problem tickets.- Creates and/or approves technical specifications for changes based on functional as well as non-functional requirements and specifications.- Analyze current service performance for potential problems and improvement.- Support global vendors in analyzing problems and developing solutions.- Run and monitor continuous technology improvement projects.- Propose and evaluate business case for changes or new services.- Evaluate service refresh and new services.- Maintain a daily cooperation with global vendors and work with them to ensure service level targets are met.- Support global vendor to resolve major incidents.- Projects and tasks coordination with vendors like AT&T, British Telecom and IBM.

Responsible of: - People management- Systems integration- Infrastructure improvement projects- Telecommunications: WAN routers, Load Balancer/WAN optimizer (Riverbed), Failover (AT&T ANIRA)- Data network administration & optimization: Cisco routers, Catalyst & Nexus switches - Knowledge of multiple protocols like: VRRP, BGP, HSRP, OSPF, IPsec, Spanning-Tree modes.- Wireless environment: Cisco WCS and WLC, Aironet Access Points- Local project Manager of the Cisco telephony migration from legacy PBX- Integrity of the critical data of the Company: Symantec Backup Exec & Robotic Vault- Windows Servers management: Domain Controller & Security policies, Exchange server, DNS, file server, DHCP, vSphere, HyperV.- Systems security audit compliance (ISM) based on ISO 27001 standard.Cisco hardware that I manage: Nexus 5548 (dual core switches) Nexus N2K-C2248TP-E-1GE (FEX switches) 2821, 2811 ISR routers WS-C3850-48P WS-C2960 series Wireless Controllers 5500 Series (WLC) Wireless Control System (WCS)

Responsible of: - Systems integration- Infrastructure improvement projects- Telecommunications: WAN routers, Load Balancer/WAN optimizer (Riverbed), Failover (AT&T ANIRA)- Data network administration & optimization: Cisco routers, Catalyst & Nexus switches Extensive use of multiple protocols like: BGP, HSRP, OSPF, IPsec, Spanning-Tree modes.- Wireless environment: Cisco WCS and WLC, Aironet Access Points- Voice network administration: Panasonic propietary system- Integrity of the critical data of the Company: Symantec Backup Exec & Robotic Vault- Windows Servers management: Domain Controller & Security policies, Exchange server, DNS, file server, DHCP, vSphere, HyperV.- Systems security audit compliance (ISM) based on ISO 27001 standard.- CCTV planning & optimization

-Security Leader-Directly reported to Global HQ & Home Entertainment HQ, doted reporting to local management -Assesment of Technological Security-ISO 27000 based methodology for Information Systems security-Security Policy Management-Security Projects Management-Security Audits/Inspection-Security Risk Assessments-CCTV planning & management-Information Security systems Management-Personal Information Protection Management-Personal Information Protection Policy/Organization-VPN approver-Internet Web Keeper approver-Webhard access approver

Grupo Velcom called me again to give me a better offer to work as outsourcing personnel for Tecpetrol de Mexico and work in the Reynosa & Venecia Tamaulipas facilities and to also remotely collaborate with Villahermosa(NorPower) and Poza Rica (Burgos Oil Services) branches.Had R&Rs such as:> Local servers administration; Windows 2003 & 2008 platforms> Network monitoring & Administration> ISA server support> Check Point firewall & tokens> First Panasonic, then Cisco Call Manager telephony> Telephony reporting system> Support of SAP, Windows XP, printers > Implementation & support of Drilling and Reservoirs software: Halliburton Landmark Suite, DIMS, Pipesim, Sahara, Openwells, Zaphir, Fractpro, Petrel.

Was in charge of all the local network infrastructure and manage all systems, including those of production, materials, quality, shipping, etc. Initially of the 2 plants in Reynosa and then of 3 when another was opened.Responsibilities:- Projects management- Network security; computers, switches, Access Points audits and vulnerabilities fixes.- Windows 2003 and 2008 servers management- Active directory (organizational groups, user permissions)- Voice page system interconnected in all the plants- Nortel networks telephony and voice mail- Data backups- Network management (Cisco systems)- Network infrastructure upgrade. Coordinated internal personnel to run the wiring, install additional nodes, comply with certification standards.- Network uplink with the other subsidiaries that was contracted with AT&T- Support implementing RepNet in REP rubber injection machines.