Oscar Ramirez Email & Phone Number

Charlotte, North Carolina, United States

TSC Construction | NC, CharlotteRAN Engineer | 03/2021 - Present• RAN Integration, Scripting, Parameter Validation and Troubleshooting. General Reports, KPIs, Integration and Site Status.• Construction and Troubleshooting coordination.• Support for field technicians and integrators activities (HW and SW troubleshooting, parameter definition, KPIs)• Follow up on integration and construction problems.• Worked in accordance with KPI’s. Delivered exceptional customer care and service.• Complete all documentation of network fault issues to help save time for future issues.• RTT request and follow up with the customer.

Mexico City, Mexico

o Customer support and technical support on the RAN Network (GSM, UMTS, LTE and ANCHOR 5G)o Construction and Troubleshooting coordinationo Trouble tickets resolutiono Support for field technicians and integrators activities (HW and SW troubleshooting, parameter definition, KPIs)o Follow up on integration and construction problemso Coordination between customer, integration center and contractors to complete deliverableso Worked in accordance to agreed KPI’s. Delivered exceptional customer care and serviceo Complete all documentation of network fault issues to help save time for future issues.o Milestones updates

Mexico City, Mexico

o L2100 integrationo L700 carrier aggregationo Change requestso Responsible for BB5201, BB6630 and 5G projects achievementso Coordination between customer, integration center and contractors to complete deliverableso Project progress report for customer and stakeholderso Customer meetingso Alarm troubleshootingo Daily network monitoring activities working on a 24/7/365 roster. Acted as on call technical support for escalated network issues after hours.o Worked in accordance to agreed KPI’s. Delivered exceptional customer care and service to our customero Completed all documentation of network fault issues to help save time for future issues.o Team Lead for CAR/TN market

Mexico City, Mexico

o Construction and integration coordinationo Scripts readiness supervisiono Scripting and integration quality assuranceo ATND/CIQ coordination with the customero SoW and configuration type definitiono Follow up on integration problemso Support for field technicians and integrators activities (HW and SW troubleshooting, parameter definition, KPIs)o Outage management and preventiono Daily activities trackingo Trouble tickets resolutiono Contractors personnel administrationo Milestones updateso Change requestso Responsible for BB5201, BB6630 and 5G projects achievementso Coordination between customer, integration center and contractors to complete deliverableso Project progress report for customer and stakeholderso Customer meetings

Mexico City, Mexico

o Analysis and Troubleshoot of the global Customer Service Requests (CSRs)o Global Emergency Handling o Training of the new Engineers joining the MSC teamo Customer support and technical support on the Core Network (MSC, HLR and MGWs)o Trace analysis on the core networko Elaboration of work plans