Key achievements: • Positioned the branch within the UK's top 3.• Successfully transitioned operations back to 100%, resulting in a 52% increase in seating capacity.• Achieved consistent operation revenue of £40k/net per week, with summer earnings peaking at nearly £45k/net per week.Responsibilities:• Managed a team of approximately 30 staff• Coordinated and optimised bakery operations across FOH and BOH, reducing labour costs by 30%• Controlled operational expenses and drove efficiency, maintaining GOP above 72%• Produced weekly financial reports for the Area Manager• Ensured compliance with licensing and health and safety regulations• Conducted weekly inventory audits and implement corrective actions if needed• Provided coaching and mentoring to the management teamHR Responsibilities• Managed job postings and recruitment for the Bakery, utilising platforms such as Job Today, Indeed, and Harri• Oversaw the entire recruitment process, including screening and exit interviews• Maintained and updated employee records in our HRIS Fourth• Provided administrative support to employees, including addressing payroll queries, tax codes, reference bonuses, holidays, and sick payments• Conducted induction for new employees, covering onboarding, contract details, company handbook, targets, and menu tasting• Coordinated and facilitated team training using Mapal One• Handled all Employee Relations matters in the branch, including disciplinary actions and grievances• Conducted performance reviews for all team members and provided evaluations

Key achievements:• Reduced beverage costs by £1k per week by creating and implementing a new beverage menu focused on Asian flavours• Lowered labour costs from over 45% to 35%• Achieved cash positivity for the brand for the first time in 3 years while serving as General Manager (GM)• Managed a restaurant with the highest staff satisfaction and retention across all brands within the UK groupResponsibilities:• Managed a team of approximately 45, accountable for all restaurant operations generating around £3m+ revenue per year• Controlled operational costs and reduced them to less than 26%• Played a key role in addressing high-risk hazards on the premises for the safety of both staff and customers• Conducted appraisals for the team and set goals for improvementHR Responsibilities:• Work closely with head office team, assisting to understand and implement policies and procedures• Full in charge of all employee lifecycle at the restaurant: from screening to exit interviews• Making sure that prospective staff have the right to work at the organisation before Brexit came into place, and acknowledged red flags in advanced to anticipate the recruiting• Undertaking regular salary reviews and market salary research to stay competitive in the market• Planning and delivering training, including new staff inductions• Analysing training needs in conjunction with the management team, create and implemented where need it• Keeping employees’ files and records updated• Reviewing and approving weekly hours of the team in the HRIS Kronos• In charge of all ER in the branch: disciplinary, grievances…• Conducting performance reviews for all team members and evaluate it