Sales Representative/Custumer Success
-Qualify prospects through the SPICED methodology (Situation - Pain - Impact - Critical Event - Decision).-Attend daily leads and perform filtering of potential customers interested in the company's solutions and understanding their business needs.-Perform daily follow-ups with potential customers to close business.-Identify the needs of future customers, to detect critical events that can accelerate the sale and the recommended next steps for the potential customer.-Daily update the CRM with contacts and follow up on the results obtained with each client.-IT Support the sales unit when required.-Report to the Commercial Leader the progress of the commercial processes.-Participate in constant work meetings with the commercial area to follow up on objectives.- Represent the company in corporate activities and events to promote services and brand image.- Create sales protocols and send them to the administration and finance unit for activation.-Please coordinate contracts and legal issues with the operations unit, when needed.- Become the authority on our customers' experience and uncover deep insights into the customer journey and the effectiveness of our operations.- Define metrics that teams use to evaluate their success, perform analysis to understand the impact on growth, and track progress towards those results.- Propose, design and analyze A/B tests using SQL, Python, R and/or other scripting and statistical tools.- Present at key meetings and business reviews with our product leadership.- Address complex problems inherent in a bilateral market. - Provide input that drives changes in product strategy.-Ability to drive analytics projects end-to-end in a fast-paced environment.-Passion for getting into the details.-Use and mastery of various Bl tools, such as Looker or Tableau.- Development of marketplace or e-commerce business.- High experience working with Customer Experience/Customer Support/Customer 360 teams.