Deliver end-to-end software installations and on-site training across the North American region. Lead product implementations, including setup and configuration according to client requirements, and provide post-installation support to ensure smooth transitions and user proficiency. Conduct standardized training sessions, advising clients on workflow optimization to maximize software benefits. Consistently communicate project status to clients and management, keeping all stakeholders informed and aligned with project milestones. Contribute to the development of training and installation documentation, supporting process efficiency and knowledge transfer.

Ensured the completion of defined tasks required to onboard a hotel/chain of hotels to Sabre’s products and/or services. Developed and maintained collaborative relationships in a customer-facing capacity. Coordinated activities for multiple internal departments as well as customer activities on-time and within budget constraints. Identified risks, opportunities, and corrective actions associated with projects. Contributed to the development of implementation processes and workflow automation.

Concentrated in lodging, I evaluated the clients’ business operations and service, determined and recommended improvement areas, and delivered findings and recommendations. Constructed and presented meaningful and accurate summary deliverables of each evaluation to key property/location level executives along with supplemental written reports. Formulated improvements in established procedures.

Hired, trained, and developed new and existing guest service agents. Provided ongoing monthly training to keep staff updated and in the know. Created and maintained guest satisfaction program in addition to chain provided loyalty rewards. Managed budgetary requirements for the front office and increased gift shop profitability. Managed and provided resources to a team of 15, including bell/valet/shuttle. Assisted other hotel departments while promoting a unified culture.

Received promotion as a continuation from the same management company from the previous two positions at the Hilton Garden Inn and Hilton Dallas/Rockwall Lakefront.

Worked with each department at this property. Allowed me to gain a better understanding of hotel operations. Received freedom in using problem-solving techniques that allowed for improved guest satisfaction, increased anticipation of guest needs, and better interdepartmental cooperation. Ran the day-to-day operations of the property during the managers' absence while delivering proactive service to our guests.