Deloitte is the world's leading professional services firm by revenue and is one of the Big Four accounting firms, alongside EY, KPMG, and PwC.• Advise leading financial service industry clients on the options and appropriate application of leading technologies to drive business value and change (including intelligent automation, AI/ ML, data analytics, blockchain).• Conduct hands-on implementation of FinTech solutions, supporting across the end-to-end systems development lifecycle from planning and scoping, to analysis, to technical implementation.• Support delivery programmes by gathering requirements, managing those requirements through agile software tools, working with Product Owners, Solution Architects, Development teams and Programme Managers• Liaise with external and internal partners to design the solution for the project.• Support pre-sales activities, develop proposals and present to clients' management.• Drive data driven decisions and optimising processes as part of design activities.

Standard Chartered Bank, a constituent of the FTSE 100 Index, offers an extensive range of services, including consumer, corporate, and institutional banking, as well as treasury services.• Directed the global implementation of a productivity monitoring software and automated volume-capturing processes at the activity touchpoint level for 3,108 staff across 47 countries (April 2024). This empowered team leads to objectively evaluate KPIs, effectively manage workload balance, and efficiently allocate resources.• Generated and socialised capacity, open roles, and attrition data metrics with senior management. This improved cost savings, growth planning, and resource allocation (US $163.3M budget, 2023 Full Year).• Developed live dashboards to automate weekly insights for senior management, including capacity modeling, identification of erroneous payments, and zero-touch trade analyses. This accentuated operational inefficiencies, contributing to the 2023 US $12M budget relief.

• Defined and standardised end-to-end target operating models for 16 Financial Markets and Securities Services Operations functions, encompassing 2,856 FTEs. This identified capacity stress points which justified opening 637 new backfill and growth roles (2023 Full Year).• Supervised, organised, and prioritised backlogs through sprint planning and retrospection sessions. This streamlined backlog management processes and improved team efficiency by ~20%.

FDM Group, a constituent of the FTSE 250 Index, is an international professional services company that provides consultants to primarily financial institutions around the world.Consulted at Standard Chartered Bank for two years, securing contract extensions through passing bi-annual performance reviews. Managed projects with a total consultancy cost of US $199.7K