- Measure monthly performance of 6 business units incentivizing business development through a balance score card model- Developed and maintain, through all the life cycle of a data project a KPI-gathering report tailored made to the COO (Sales, After sales, customer flow, inventory, trends) held on the PoweBI Service- Forecast results of the Dealership Assesment-Carry out data validation between our ERP and our in-house data bases - Calculate, determine and assess the sales… Show more - Measure monthly performance of 6 business units incentivizing business development through a balance score card model- Developed and maintain, through all the life cycle of a data project a KPI-gathering report tailored made to the COO (Sales, After sales, customer flow, inventory, trends) held on the PoweBI Service- Forecast results of the Dealership Assesment-Carry out data validation between our ERP and our in-house data bases - Calculate, determine and assess the sales staff bonuses per vehicle sold- Improved and automated Excel templates in order to provide visibility to department managers on their operation- Provided the Organizational Development department with weekly metrics at a per-employee level to carry out an internal contribution campaign- Developed SQL queries that helped the IT team create Database views to clean data- Used ODBC conectora in Excel to provide Upper management fast and accurate insights into accounts receivables and open service orders out of proper parameters - Developed, aggregated and tailored quarterly board meetings presentations- Prepared on demand data reports and various insights by the COO and general managers for decision making - Developed a customer satisfaction dashboard for a general manager and COO- Provided a cleansed data database for a Client retention campaign, providing the building blocks to increase profit the service department Show less

- Coordinaba y asistía en proyectos de implementación de BSM a clientes corporativos- Daba soporte a necesidades de clientes externos e internos- Atención a tickets de cliente(s)- Realizaba, atendía y concluía matrices de User Aceptance Testing de manera interna previo a delivery - Mantenía agendas y organización de múltiples departamento internos para el óptimo flujo de los proyectos- Encargado y responsable por nueva adición al formato tradicional de minuta así como… Show more - Coordinaba y asistía en proyectos de implementación de BSM a clientes corporativos- Daba soporte a necesidades de clientes externos e internos- Atención a tickets de cliente(s)- Realizaba, atendía y concluía matrices de User Aceptance Testing de manera interna previo a delivery - Mantenía agendas y organización de múltiples departamento internos para el óptimo flujo de los proyectos- Encargado y responsable por nueva adición al formato tradicional de minuta así como creación de nuevo registro de documentación por cliente Show less