Practicum Student
Toronto, Ontario, Canada
• Collaborated with various departments and provided timely advice, recommendations, and resolutions on clients’ matters, ensuring compliance with policies, procedures, and regulations.• Conducted thorough investigation into clients’ matters, determining resolutions and developing preventative recommendations.• Promoted wellness resources across the organization.• Provided coaching and advice on career developments, educational planning, health and wellness (mental health, emotional well-being), crisis intervention and safety planning that aimed to improve the quality of life for clients.• Facilitating Lease Agreement interviews, which provide clients with pertinent information regarding the agency's code of conduct and their and clients' rights and responsibilities.