Oshane Ferguson

Oshane Ferguson Email and Phone Number

Sr. Helpdesk Technician @ Cole Engineering Services, Inc. (CESI), a By Light Company
Oshane Ferguson's Location
Apopka, Florida, United States, United States
About Oshane Ferguson

Provided the tracking, accountability, and managing the travels and pay records of 2,446 personnel. Increased the pay remarks satisfaction rate to over 85% and decreased the letter rejection rate by 30%. An expert in mid-level management multi-tasking under a fast paces, stressful environment, delegating work to personnel as while following through ensuring the job is completed in a timely manner.

Oshane Ferguson's Current Company Details
Cole Engineering Services, Inc. (CESI), a By Light Company

Cole Engineering Services, Inc. (Cesi), A By Light Company

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Sr. Helpdesk Technician
Oshane Ferguson Work Experience Details
  • Cole Engineering Services, Inc. (Cesi), A By Light Company
    Senior Help Desk Technician
    Cole Engineering Services, Inc. (Cesi), A By Light Company Jun 2024 - Present
    Orlando, Florida, United States
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  • Adacel
    Technical Specialist Iii
    Adacel Jul 2015 - Feb 2024
    Orlando, Florida, United States
    Provide tier 2 help desk support to our FAA ,military and international customers on our company’s proprietary air traffic control simulator training system.-recorded all technical support requests and resolutions on the company’s in house help desk ticketing system.-Test and repair all simulator hardware components including, but not limited to, computers ,projectors , proprietor input/output devices , LCD monitors, ELO monitors, switches and printers.-Escalated help desk support tickets requiring more in-depth knowledge of proprietary software to technical specialists Level 3.-Preform imaging, reconfiguring , and testing replacement computers for site replacement.- scripting in batch, shell, and AutoIT
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  • United States Marine Corps
    Administrative Specialist
    United States Marine Corps Sep 2010 - Sep 2014
    AuditingRecords managementfinancial oversightSupervising
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  • Sigma Institute Of Health And Wellness
    Front Desk Clerk
    Sigma Institute Of Health And Wellness Mar 2008 - Jul 2010

Oshane Ferguson Education Details

  • Boyd H. Anderson High School
    Boyd H. Anderson High School

Frequently Asked Questions about Oshane Ferguson

What company does Oshane Ferguson work for?

Oshane Ferguson works for Cole Engineering Services, Inc. (Cesi), A By Light Company

What is Oshane Ferguson's role at the current company?

Oshane Ferguson's current role is Sr. Helpdesk Technician.

What schools did Oshane Ferguson attend?

Oshane Ferguson attended Boyd H. Anderson High School.

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