Oleksandr Shekhovtsov Email & Phone Number

Kharkiv, Ukraine

• Gather and systematization of information, interview of customers and analysis of collected information to identify and assess customers’ needs to achieve satisfaction• Participation in development of custom application from scratch, design elaboration, HLD preparation• Create User Stories, planning and tracking sprints in Jira application• Take part in the Service Portal UX/UI design• Take participation in Service Portal development and implementation in ServiceNow system• Communicate performance using daily meetings

Kharkiv, Ukraine

• General documents structure development (documentation taxonomy and templates, ITIL & business processes matrix)• Core ITSM processes development and implementation in Service Now system• Definition and creation of main business processes/procedures • Gathering and systematization of information, interviewing and analysis• Systematization of existing business processes/procedures and keeping them updated (including support documentation of processes)• Coordinates day-to-day execution of the process • Identifying and implementing changes to the process • Identifying exceptions and deviations, as well as management of these situations • Ensuring the standards and procedures are being followed • Facilitating resource commitment and allocation • Identifying and implementing process improvement • Facilitate resolution of issues with items not complying with the process • Notifying the participants in the process when standards and procedures are not being followed • Performing day to day process administration • Ensure completeness and integrity of information • Assists auditing of the process for compliance with documented procedures • Optimize the process design• Engage stakeholders to ensure alignment with their requirements and expectations• Communicate performance using weekly reports• Plan and manage process improvement opportunities• Documentand maintain the process map• Review and resolve process issues• Business processes flows definition • Product/system HLD/LLD development • Taking part in the system UX/UI design

Kharkiv, Ukraine

• Identify and assess customers’ needs to achieve satisfaction • Assisting with the implementation of ITSM system (Samanage) and ITIL processes (service portal, incident management, problem management, change management, knowledge management) • Determine scope, estimate work effort and determine duration of development activities for ITSM deployment • Performing fundamental administration and configuration tasks in the ITSM system, including: standard configuration, user administration, security, workflow, data management and integration• Creating and maintaining documentation• Generates reports and KPI analysis as needed• Conduct regular sessions with Business Users to understand the future needs of ITSM system• Monitor health, usage, and overall compliance of ITSM system

Kharkiv, Ukraine

• Coordinate Service Management activities for Global Technology Service group in Eastern Europe & Middle Africa countries • Vendor management ( WIPRO, IBM, Orange ) in scope of Infrastructure operational tasks • Coordinate moving LAN management infrastructure from local IT recourses to Orange Business Service company• Manage servers in 5 countries (Ukraine, Armenia, Georgia, Moldova, Kazakhstan)• MS SQL release admin tasks • Developing Continuity documentation for computer rooms• Support WAN and LAN infrastructure (CISCO)• Suppport Microsoft Lync telephoning service • Participation in Server Virtualization Project• Provide Finance and Purchasing Departments with IT expertise related to contracts and equipment purchasing • Change Coordinator in Service-now system• Coordinate TV system installation for Kharkiv Factory• Participation in Technical infrastructure upgrade project (move backup to new tape libraries, new file-server structure implementation)

Kiev, Ukraine

• Review and match financial applications and SAP security structure with company requirements, initiate сhanges/improvements if required. Communicate application change management requirements, follow up on implementation status. Develop and implement principles and practices to ensure systems’ security structure effectiveness and compliance with company guidelines• Analyze business processes to develop local segregation of duties matrix and propose mitigation measures where necessary. Coordinate and participate in new processes development, provide advice on the control mechanism implementation and overall processes efficiency. Assess effectiveness of internal controls structure and procedures for financial reporting throughout the year• Contribute to the annual risk assessment and planning process• Provide Company’s management with recommendations on improvement of internal controls system, existing systems and methods of work in order to ensure their timely update in accordance with requirements of the Company's business;• Participate in various local and global projects to ensure compliance with Company guidelines in the areas of IS security and application change management. Advise the project team on IT project organization and realization phases’ documentation• Perform other tasks and obligations arising from the appointment of positions or associated with it. Comply with all regulations and guidelines that exist in the Company.

Ukraine, Kharkiv

• Maintain and update specific IS Security policies, standards, guidelines, procedures and other deliverables• Assess criticality and information risk for the projects, applications, and IS services using PMI standard information risk management methodology (FIRM) and application (Citicus ONE);• Review information risk assessment results and initiate and monitor actions to reduce information risk;• Ensure coordination of installation of up-to-date anti-virus software on the computers and timely remediation of infected computers;• Liaise with other functions to assist in adequate measures regarding physical security, business continuity, and special situations management;• Develop and communicate awareness material (e.g. presentations or newsletters regarding IS/IT security matters) distributed to the users community;• Preventive compliance audit before SOX review;• Implementation of information protection projects;• Monitoring regulate network connectivity to and from external sources, such as business partners, dial-in, dial-out and Internet access

• SAP Security implementation – create business and system roles, assign roles to users, security qualifiers review with Functional Team members, on-line support users regarding to all authorization issues and transaction scope development during to post-implementation support• Basis tasks – users management, create printers in SAP, install SAPLPD utility, solving questions regarding to SAPGUI issue (saplogon.ini, services file, help files)

• manage servers (Security Patch Management, ongoing support Backup Subsystem (DLT Library) to guarantee normal Backup procedure)• provide install applications to Citrix platform (install Citrix Metaframe XP FR3 servers, public applications and testing)• manage Organization Unit accounts in Active Directory;• provide requirements of IT infrastructure in new factory, structured Cabling system, type of active components (CISCO equipment), landscape of server rooms in production area, distribution points in admin building;• prepare technical requirements for cabling system expansion;• manage Group Policy Objects (GPO) for AD OUs, solved all issues related to support migration script by GPO settings;• solved all issues related to Definity and Samsung PBXs programming (ongoing support for Authorization Code function, List of Short Number phones, setup new Uniform Dial Plan for all regional’s PBXs, etc.);• took part as a team member in Encrypted File System implementation project (create new global groups, setup Recovery Agents, testing EFS solution, create new OU Policies for solving some issues regarding to Off line folder encryption according to Technical specialist solution); • took part in isolation project (install separate network for factory workstations, setup Virtual LAN on Enterasys equipment);• provided Finance and Purchasing Departments with IT expertise related to contracts and equipment purchasing, communication bills registration;• implementation Trend anti virus software for regional infrastructure;• technical support Network Optimization Project (Primary data and ISDN Backup lines, warehouse Primary line migration under technical specialist control);• Change Coordinator in HP Open View Service Desk system.

• Software installation and upgrade• Windows NT administrating, Novell Net Ware administrating• User support

Kharkiv, Ukraine

• Software development• Software installation and upgrade• Windows NT administrating, Novell Net Ware administrating• User support