As a Quality Assurance Analyst at T-Mobile, I leverage my 3.5+ years of experience in the telecommunications industry and my advanced education in cyber security to ensure the quality and security of the T-Mobile video product. I pioneer procedures to troubleshoot issues, identify common themes in tickets, and create solutions to quickly resolve future problems. I also have extensive knowledge of ticketing systems and backend access to research and resolve account discrepancies.Before joining T-Mobile as a Quality Assurance Analyst, I worked as a Frontline Engineer and an Installation Service Technician for the same company, where I supported the launch and maintenance of the TVision product across New York and New Jersey. I worked closely with customers and ISP networks to provide resolutions based on my field experience and technical skills. I am skilled in computer repair, HTML scripting, web design, network design, and social media. I have an Associate's degree in Computer Programming, a Bachelor's degree in Information Technology with an Advanced Cyber Security Certificate, and I am currently working towards a Master's degree in Cyber Security. My goal is to apply my passion and expertise in cyber security and telecommunications to deliver high-quality and secure products and services to T-Mobile customers.