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Osman Santos Salgado is listed as CTA @ Garland ISD at Garland Independent School District, a company with 622 employees, based in Garland, Texas, United States. AeroLeads shows a matched LinkedIn profile for Osman Santos Salgado.
Osman Santos Salgado previously worked as Campus Technology Assistant at Garland Independent School District and Trainee Analyst at Globallogic. Osman Santos Salgado holds Associate Of Science - As, Computer Science from Dallas College.
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I am a motivated and skilled individual seeking opportunities in IT support or entry level cybersecurity positions. Through the completion of the Google IT Support Professional certificate, I improved my customer service skills and developed skills in networking, operating systems( Windows and Linux), system administration and security. My training included hands-on practice in these areas. I am excited about continuously learning in the IT field while also being able to offer people support in solving their technical problems.
Listed skills include Computers, Mathematics, and Customer Service.
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Garland, Texas, United States
- Respond to customer-submitted tickets, calls and email in a timely manner.- Troubleshoot and guide customers through questions and issues with their account, software and devices.- Identify isolated customer experiences and escalate important issues.- Decoding conversations and identifying the cause.- Prioritizing requests based on severity.
Dallas-Fort Worth Metroplex
- Analyzed customer support incidents by identifying root causes for quick resolution, resulting in 20 case closures per week.- Support Case work; Case Triage reviews;- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, electronic service and in person regarding finding solutions for technically complex.
- Support Case work; Technical Training; Case Triage reviews; Shadowing- Represent Microsoft and communicate with corporate customers via telephone, written correspondence, electronic service and in person regarding finding solutions for technically complex problems identified in Microsoft software products. - Solve highly complex level of problems.
Garland, Texas, United States
- Troubleshooted roughly 5 to 10 electronics resulting in a decrease in product charge offs- Wiped personal information on approximately 25 electronic devices a day, resulting in more products available for sale.- Provided customer loans based on company guidelines which increased store loan balance- Maintained inventory by performing regular category.
Garland, Texas, United States
- Troubleshooted and wiped 10 to 15 game systems resulting in a decrease in backstock and an increase in sales- Maintained the store clean throughout the business day- Provided customer loans based on company guidelines which increased store loan balance- Researched current value of used products to improve my knowledge and help increase store profits
603 S Plano Rd, Richardson, TX 75081
- Took approximately 200 orders daily, quickly, and efficiently resulting in an increase in positive customer satisfaction surveys- Demonstrated initiative by assisting kitchen when short staffed- Reconciled cash drawer at the start and end of shift, accounting for errors and resolving discrepancies- Mentored new team members on customer service strategies
Other employees you can reach at garlandisd.net. View company contacts for 622 employees →
Kelly Burris
Colleague at Garland Independent School DistrictGarland, Texas, United States, United States
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Paige Smith M. Ed
Colleague at Garland Independent School DistrictGarland, Texas, United States, United States
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Cecilia Daniel
Colleague at Garland Independent School DistrictRowlett, Texas, United States, United States
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Cathy Leonard
Colleague at Garland Independent School DistrictGarland, Texas, United States, United States
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Sharron Bland
Colleague at Garland Independent School DistrictDallas, Texas, United States, United States
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Brianne Oliphant
Colleague at Garland Independent School DistrictGarland, Texas, United States, United States
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Takisha Titus
Colleague at Garland Independent School DistrictGarland, Texas, United States, United States
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Bridget Wright
Colleague at Garland Independent School DistrictGarland, Texas, United States, United States
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Nicole Hernandez, Rtsba
Colleague at Garland Independent School DistrictGarland, Texas, United States, United States
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Brittany M.
Colleague at Garland Independent School DistrictDallas, Texas, United States, United States
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Year Up is a leading one-year career development program with 250 corporate partners around the country. The program includes.
Activities and Societies: Football, Track and Field, and Cross Country
Quick answers generated from the profile data available on this page.
Osman Santos Salgado works for Garland Independent School District.
Osman Santos Salgado is listed as CTA @ Garland ISD at Garland Independent School District.
Osman Santos Salgado is based in Garland, Texas, United States while working with Garland Independent School District.
Osman Santos Salgado has worked for Garland Independent School District, Globallogic, Yupro - Year Up Professional Resources, Pbc, Microsoft, and First Cash Financial Services, Inc..
Osman Santos Salgado's colleagues at Garland Independent School District include Kelly Burris, Paige Smith M. Ed, Cecilia Daniel, Cathy Leonard, and Sharron Bland.
You can use AeroLeads to view verified contact signals for Osman Santos Salgado at Garland Independent School District, including work email, phone, and LinkedIn data when available.
Osman Santos Salgado holds Associate Of Science - As, Computer Science from Dallas College.
Osman Santos Salgado is listed with skills including Computers, Mathematics, and Customer Service.
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