Osmar Blanco Email & Phone Number

Dynamic Contact Center professional with over 20 years successful experience in remote, on-site, and hybrid teams with up to 4,000 FTEs across on/near/and offshore geographies, delivering strategic vision, operational excellence, and culture transformation for world-class, multinational providers of customer service, technical support, and customer engagement services.Vast experience across multiple channels and verticals including voice, chat, social, Async IM, and live virtual. Proud to have directed the planning, launch, and long-term success of 11 diverse contact centers and successfully integrating global operating models to US operations by inspiring effective collaboration, partnership, and execution from local and global cross functional teams.Fully Bilingual in Spanish with accomplishments like the state's 3rd best ranking in Top 100 Best Places to Work, and Call Center of the Year from Call Center Magazine among industry, state, and company awards for employee satisfaction, technology innovation, and net promoter scores.Humble beginnings and life changing mentors nourished my high approachability, servitude leadership, and deep responsibility. Combined with years of dedication and achievements forging in-depth know-how, and high self-confidence, fuel my passion for impacting people’s lives and help teams and individuals grow, execute, and transform, while serving customers with excellence and empathy.Leveraging strong process improvement, customer relationship management, and culture development skills, I thrive in translating strategic vision into effective systems and highly engaged teams that deliver epic customer and employee experiences.