Currently I lead a team of Customer Success Partners responsible for the adoption and consumption of the Business Technology Platform portfolio in the South Region of USA. The Business Technology Platform has a broad set of solutions like: Analytics, App Development and Integrations, Data Base and Data Management and Intelligent technologies.

Roambi is the leading data visulization app that redesigns the way the world interacts with data. Built on the belief that mobile changes everything, Roambi delivers the most engaging, interactive information to anyone – anytime, anywhere. Through constant innovation and relentless focus on user experience, Roambi transforms data to visualize important issues and deliver key insights. People throughout the Global 500 and SMBs rely on Roambi to meet objectives and influence better decisions. Roambi connects you with the information that matters, putting the pulse of your business in the palm of your hand.As the Technical Enterprise Account Manager my role is to assist large organisations in the deployment of Roambi Analytics and also assist the Roambi Sales teams to close business by participating in the pre-sales and pos-sales engagements. Activities performed include:- Driving successful POCs with prospects- Answering technical questions and dealing with technical issues during POCs and throughout the sales process.- Delivering technical marketing sales and demonstrations through a number of channels including trade shows, partner events & online events.- Developing new and innovative ways to present the benefits of the Roambi solution and sharing those with the internal sales and marketing teams plus our partner community- Training Partners, SIs and VARs in the use of Roambi and how to successfully sell it in Latin America- Delivering customised demonstrations that drive home the value of the Roambi solution

- Participated with Product design teams to validate product definitions and elaborate test methodologies to minimize product defects.- Develop test plan and test strategy meeting functional requirements, user stories and user acceptance criteria.- Implement test plans to validate the connectivity and functionality of Roambi against the supported BI solutions: IBM Cognos, SAP Business Objects, MS Analysis Services, MS Reporting services, Oracle OBIEE, SAS Web report Studio and Qlikview.- Implement test plans to validate infrastructure requirements like Operating Systems, application servers and Databases- Implement test plans to certify connectivity to multiple Databases and technologies like: Amazon Red Shift, SAP Hana, IBM DB2, Netezza, GreenPlum, Paraccel, MS SQL Server, Teradata and MySQL.- Implemented automation in the QA process to reduce testing time and expedite product delivery- Communicate product readiness, level of quality, and results to Engineering and the project team.- Identify QA and testing issues, and generate solutions for process improvement.- Participate in release planning and products roll out.- Expanded QA efforts by enrolling an Outsource team in India. The resulting expansion allowed us to run QA in two shifts thanks to the time zone differences and reduced test cycles by half.- Worked as Product Manager for the BI connectors and JDBC direct database connector. Responsibilities included product definition, managed internal and external programing resources, training, create documentation and maintain product life cycle. Planning and adapting connectors for new versions of BI tools and supporting customer special requirements.- Participated in key customer’s deployments of Roambi to warranty a successful implementation.- Worked as second line of support to help validate some customer scenarios in the layers of infrastructure, security and Business Intelligence tools

• Responsible for creating the Long Term Technology Strategy for the company• Defined, negotiated and managed IT Budget for the entire organization• Re-evaluated home grown systems and presented and executed a plan to migrate to a standardized financial system based in Microsoft Great Plains System.• Replaced in-house manufacturing systems by formal ERP applications to help the organization become more efficient in planning, purchasing, cost management, outsource production, inventory management and control manufacturing plants in multiple locations (Bogota, Dallas and Mexico) using Exact Software MAX ERP.• Integrated customers and suppliers with standard EDI communication protocols to reduce data entry and increased efficiencies in Order Entry, Accounts Receivables and Payables.• Implemented OLAP applications to facilitate the analysis of information using Cognos PowerPlay• Deployed a Voice Over IP Network between USA locations in California, Arkansas, Miami and Bogota to reduce telecommunication expenses by 60%.• Reorganized the IT department into a more functional team and reduced IT operating expenses by 40%.• Created a Technology Committee with department heads to monthly evaluate IT performance and define project priorities for each area.• Created a Help Desk to provide technical support and users training.• Implemented company wide collaboration solutions embracing Cloud computing by deploying applications based on Google Apps to reduce expenses in hardware, software and maintenance costs for e-mail, file sharing, chat and other collaboration tools.• Implemented an e-commerce platform to help the company enter into direct to consumer business using NetSuite E-commerce platform.

• Responsible for creating the Long Term Technology Strategy for the company• Defined, negotiated and managed IT Budget for the entire organization• Re-evaluated home grown systems and presented and executed a plan to migrate to a standardized financial system based in Microsoft Great Plains System.• Replaced in-house manufacturing systems by formal ERP applications to help the organization become more efficient in planning, purchasing, cost management, outsource production, inventory management and control manufacturing plants in multiple locations (Bogota, Dallas and Mexico) using Exact Software MAX ERP.• Integrated customers and suppliers with standard EDI communication protocols to reduce data entry and increased efficiencies in Order Entry, Accounts Receivables and Payables.• Implemented OLAP applications to facilitate the analysis of information using Cognos PowerPlay• Deployed a Voice Over IP Network between USA locations in California, Arkansas, Miami and Bogota to reduce telecommunication expenses by 60%.• Reorganized the IT department into a more functional team and reduced IT operating expenses by 40%.• Created a Technology Committee with department heads to monthly evaluate IT performance and define project priorities for each area.• Created a Help Desk to provide technical support and users training.• Implemented company wide collaboration solutions embracing Cloud computing by deploying applications based on Google Apps to reduce expenses in hardware, software and maintenance costs for e-mail, file sharing, chat and other collaboration tools.• Implemented an e-commerce platform to help the company enter into direct to consumer business using NetSuite E-commerce platform.

• Designed a technology strategy geared to position the company as a leader in the industry. • Revised their hardware and software infrastructure and replaced it with solid high availability systems to minimize service downtime. • Implemented OLAP applications to facilitate the analysis of agents performance using Cognos PowerPlay• Created strategic alliances with Internet service providers and hosting facilities to enhance agent’s communications. Implemented business intelligence reporting tools to capitalize on information analysis

• Participated in the restructure and reorganization of the Information Systems division of the company. • Managed a $2.5 million dollar budget allocated to design a technology strategies. • Participated in the design of the company strategy to facilitate consolidation and systems standardizations. • Evaluated and negotiated with multiple vendors the new hardware/software architecture for the company. • Designed the network and security infrastructure integrating 51 company subsidiaries throughout Canada and the U.S. to enable system standardizations, increase the speed of information delivery, reduced maintenance costs, which facilitated consolidation. The solution was deployed using a secured WAN and server solutions using Citrix Systems• Designed and oversaw the construction of a secure data center to host the company’s servers.

• Created the Information Technology department infrastructure to foster growth and efficiency. • Designed and implemented the core information system that launched the growth of the company from $6 million in sales to $35 million in sales. • Designed and implemented an International Wide Area Network to connect subsidiaries in Latin America to the U.S. to reduce communication expenses, redundant operations and increase information availability from the growers to the sales department. • Coordinated with Department Heads the technology needs and organize and managed projects to deliver the solutions.• Developed the company E-commerce strategy focused in providing services to customers and suppliers. • Implemented business intelligence systems using Cognos PowerPlay and data warehouse technologies to facilitate data analysis and reporting.