Sofía Osuna Monroy Email & Phone Number

Testing and troubleshooting of forms and campaigns to ensure proper setup including compliance language and special requests.Configuring and troubleshooting real-time campaign API integrations.Lead management platform maintenance and day-to-day vendor point-of-contact.Maintenance of campaign templates, mapping, and value transforms for 45+ Informa.

Managed customer service-driven branding strategy by ensuring that customer feedback was aligned with corporate directives.Led a team of 10 customer service representatives, ensuring the achievement of individual and team performance targets, by creating KPI’s.Responsible for managing Service Level Agreements with vendors such as UPS, Fedex, Uber Eats.

Miami, Florida

Managed first line of support for brick and mortar stores, growing from 1 to 30 stores within 3 years including scaling of customer support center from 1 to 10.Directed communication with 5 micro-fulfillment centers throughout the United States, including e-commerce.Resolved customer complaints for a growing nationwide consumer base through an omni-channel.

Victoria, Canada

Doral, Florida

Bachelor Of Business Administration - Bba, Honors In International Business

Graduated Magna Cum Laude

Minor, French Language And Culture

Bachelor Degree, Commerce, Specializing In International Business

Associate In Arts - Aa

High School

Activities and Societies: French Honor Society President, inducted member of the National Honor Society Graduated ​Summa Cumme Laude​, in.