Oswald D'Costa Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Balance Internet Pty Ltd (now part of Publicis Groupe) is an Adobe Solutions Partner in AU & NZ regions, specialising in Magento Commerce solutions and serving clients in Retail, B2B and Government sectors. As a Senior Project Manager, portfolio involves large enterprise B2B digital transformation projects, technology upgrade and integration projects.Spearheaded a complex B2B2C technology modernisation project for a leading electrical and data components supplier in Australia with 450+ business centres. Comprised a budget of ~ $1.5M and involving a Development team of 10 members to deliver within a strict deadline of 6 months using Agile Scrum processes. Involved Magento 2 Commerce upgrade, data integration/API development, data migration, client management, business analysis, project monitoring and control. Partnership with Department of Health Services to deliver a robust first-of-its-kind Cloud-based search services with a budget of ~$1.5M. Required compliance of project delivery processes with Government protocols and superior management of stakeholders, risk management and project metrics reporting. The delivered platform is based on headless frontend technology and caters to approximately 3 million Australian families. Rescued a failing digital transformation project with a large retail client. Was able to reverse project outcome and launch the platform ahead of the holiday sale season. Required deeper understanding of project requirements and technology and collaboration with key project members and stakeholders and leadership to provide project direction.Contributed towards setting up agile framework and transformation of the organisation into Agile practices for delivery of projects.

Porfolio included a large number of small to medium sized digital projects such as websites, eCommerce development (Wordpress/Magento) and other bespoke development projects. Supported clients with gap analysis of their existing sites, SEO optimisation and digital roadmap. Liaised with offshore Development and Support teams for deployment of new websites and eCommerce solutions.

Portfolio involved a high success rate of web-based systems rollouts for several Government diplomatic missions.Successfully implemented a mission-critical distributed system as part of the largest application rollout project at VFS Global across 89 countries or 130 cities worldwide. Highly demanding project that required working with a large number of business stakeholders and cross-functional units for requirement gathering, process mapping, architecture planning and design, QA, operational management and client coordination.

Part of a core startup team entrusted with strategy implementation and IT support for business expansion in overseas markets. Played as a catalyst between IT vendors and business units for translation of requirements for software development of time-to-market products. Also, supported BD teams with choice of technology, capacity sizing and estimations for RFQs.

Assisted the IT Infrastructure Project Manager with transition of telephony projects from overseas.Supported migration of a 200+ seater call-centre telephony project with a strict deadline of 4 months. Involved in design and planning of network architecture, preparation of purchase order for hardware equipments and commissioning of associated network and server data-centre infrastructure. Involved with liaising with business teams on floor and reporting project progress to C-level executives.Entrusted an internal project for floor seat optimisation to support organisational expansion. Required meticulous planning to assess IP switching requirements and accurate desk-to-port mapping of 300 seats as well as clear communication to business team in regards to implementation schedule.Have also implemented smaller projects dealing with IVR routing.

Mumbai Area, India

Worked in various roles such as leadership, training and support. Accountable for training and performance of a team size of 15 within a client program comprising of 150 employees. Moved into a core Expert group that was responsible for achieving COPC certification for the program. Supported the group with MIS reports, metrics monitoring and strategy implementation.

Part of an offshore delivery centre program to provide technical support to personal digital assistant end-users in United States. Added value through contribution to central knowledge repository, technical troubleshooting and high rate of success case closures. Promoted to Team Lead to supervise a team size of 10.

Master Of Business Administration (M.B.A.), Information Systems

Activities and Societies: Market research, prepare group presentation material and support project members, provide technical leadership.

Bachelor Of Science - Bs, Physics, First Class