Joe Oswald Email & Phone Number

Monroe, Washington, United States

• After 35 years in localization, I wanted to try something totally different, so I have embarked on a new career as an audiobook narrator. To date I have narrated 3 books, all of which are available on Amazon and.
• What is it really like in America? A Short Description of What the Emigrant to North America Should Do, What He Can Hope For, and What He Can Expect by Friedrich Gerstäcker (translated by Joseph Oswald)Fiction
• Dirus by LJ Vitanza
• Arctodus by LJ Vitanza

Seattle

• My responsibilities include managing a global team that develops and localizes content and UI for Kindle Global Content, including driving localization process improvements, efficiencies, and quality.Selected Results:
• Set up and managed the new localization team for Kindle Global Content and delivered high-quality localized content (both content and UI strings) on schedule.
• Implemented a cost-efficient and scalable localization process across Kindle Content using standard localization tools and drove globalization best practices upstream.
• Designed localization Standard Operating Procedures (SOPs) and workflows for various content types.
• Implemented a process to measure voice, tone, fluency, and readability for localized content and implemented a Language Quality Service (LQS) to provide metrics on linguistic quality.
• Developed and implemented KPIs for our localization vendors and the localization team and held quarterly business reviews with our localization vendors.

Redmond, WA

• Owned, developed and drove overall strategy and planning effort for content localization and ensuring content localization tools support.Selected Results:
• Drove investigation and implementation of machine translation strategy for Windows online content.
• Collaborated with tools team and drove content localization feature requests into the new localization platform.
• Drove localization strategy for Windows Services legal components in 106 languages.

Redmond, WA

• Owned and drove localization of all marketing, legal, customer support, and developer/partner content for Windows 8, including setting content localization strategies, ensuring quality of localized content, and meeting.
• Created centralized content localization team and merged several processes in single cohesive unit; aligned localization processes on a single localization platform.
• Managed the globalization and localization of a large and diverse content set, scaling releases to 106 languages and 246 markets.
• Developed strategy for the localization of marketing materials and established plan to increase market satisfaction with quality of localized content, which resulted in increase in market scorecard ratings.
• Determined localization strategy and extent of localization (EOL) plans for several new content areas, and ensured source materials met globalization best practices.
• Developed and maintained Extent of Localization (EOL) plans for all Windows content projects, and used BI to drive EOL decisions for online content.

Redmond, WA

• Windows Live Global DevelopmentManaged globalization and localization of software and content for several products, including adCenter. Managed team of 9 project managers (6 direct reports) and ensured growth.
• Scaled up team to handle software and content globalization and localization for new project areas.
• Established strong working relationship with core business groups and drove implementation of globalization best practices upstream.
• Drove process improvements, including automation of handoffs/hand backs, which eliminated several manual steps.
• Set up vendor model for managing User Assistance content. Managed 35+ UA projects with 1 FTE and 1 vendor PM.

Redmond, WA

• Led PM team responsible for the globalization and localization of all User Assistance content for MSN. Worked with in-market teams to drive the editorial content strategy for several MSN properties.Selected Results:
• Set up process and tools that enabled markets to own, manage, and publish their editorial content.
• Developed vendor strategy to handle objectionable user content (“notice and take-down”) on MSN Groups.
• Ensured that all components were fully globalized and scalable for target languages and markets.
• Ensured that all components were delivered on schedule and met all quality criteria.
• Prepared budgets for all product areas and managed to budget.

Managed PM team responsible for the globalization and localization of all User Assistance content (both print and on-line) for Internet Explorer, Windows 98, and Windows Millennium, including rich media. Drove localization strategy for the Windows Update site.

Redmond, WA

Managed team of IPMs, production specialists, and graphic artists. Responsible for the globalization and localization of all customer support content. Achieved simultaneous ship for the first Microsoft products to simultaneously release English and international versions. Also managed first projects outsourced to external vendors. Determined strategy for.

Redmond, WA

Promoted to manager role and led a team of production editors responsible for the localization of both print and on-line User Assistance content. Developed and presented training to production editors, which was the first coordinated training effort in the international group at Microsoft. Worked with core and international groups to develop standard.

Redmond, WA

As Production Editor, coordinated the production of print-based software documentation for the international markets. Reviewed copy for format and layout, scheduled and managed work with localizers and the production team, and ensured quality production on a tight schedule. Quickly promoted to lead editor.

Silverdale, WA

Wrote, edited, and prepared for publication reports, proposals, and technical documentation in cooperation with engineers.

Germany

Taught English and German at the junior and senior high school levels. Served as English Department head and curriculum advisor.

Master'S Degree, M.A., American/United States Studies/Civilization

Teaching Certificate, Secondary Education And Teaching

Bachelor'S Degree, B.A., American History (United States)