Oswaldo Embus Email & Phone Number

Arlington, Virginia, United States

• Efficiently prioritized, analyzed, and resolve problems of diverse scope with evaluation of identifiable factors
• Fulfill all in-house IT related services including administration, documenting and maintain detailed reports
• Respond to service requests in a timely manner and constantly exceeded expectations and resolution times
• Independently defined, analyzed, researched, document, and resolved complex technical problems
• Provided consulting services to peers and ensure new… Show more
• Provided consulting services to peers and ensure new solutions are recommended for KB publishing

Ashburn, Virginia, United States

• Implemented ITIL framework and guidelines to align the IT services with the business and user needs
• Effectively provide IT support to end-users in person and remotely across multiple office locations
• Single-handedly improved the end life replacement, equipment disposals and inventory procedures
• Led Windows 10 migration project including: testing, troubleshooting, imaging, and implementation
• Improved management and troubleshoot of Citrix Interoperability with thin clients,… Show more
• Improved management and troubleshoot of Citrix Interoperability with thin clients, Windows, and Mac

Reston, Virginia, United States

• Effectively manage customer escalations and ensure end-results with high level of customer satisfaction
• Maintained a 95% or higher resolution rate as first point of contact for all helpdesk request
• Provided Advance troubleshooting and support with structured implementation on different environments
• Analyzed and isolate issues, identify user needs, evaluate, and modify system for efficiency and performance
• Resolve problems independently, utilize database resources when… Show more
• Resolve problems independently, utilize database resources when needed and document solutions obtained

Miami/Fort Lauderdale Area

• Deployed, managed, and repair various clients’ servers, computers, Micros POS, and Opera PMS systems
• Managed MDM Airwatch enrollment and withdrawal of Apple/Android devices based on company profiles
• Developed and implemented Mac/Windows Interoperability techniques to simplify administration
• Troubleshoot PC/Mac computers, servers, printers, cellphones & tables, VoIP, LAN, and WLAN
• Answered calls, emails and service requests within all levels and perform equipment/software… Show more
• Answered calls, emails and service requests within all levels and perform equipment/software maintenance

Miami/Fort Lauderdale Area

• Manage Active Directory, Office365, cloud storages, backup tapes, and VMware hardware
• Created, implemented, and manage MDM user profiles, troubleshoot enrollment and training end users
• Ensured SOX compliance, encryption data security, NTFS access control, and documents access audit trail
• Work autonomously and with minimal supervision, reporting directly to IT Director, CEO, and CFO
• Implement resourceful IT analysts to resolved complex computer equipment and systems… Show more
• Implement resourceful IT analysts to resolved complex computer equipment and systems problems

Miami/Fort Lauderdale Area

• Track and evaluate inventory to deploy computers, monitors, printers and peripherals
• Troubleshoot issues applying technical solutions and develop appropriate workarounds as needed
• Implemented IT best practices to resolved problems and maintain computers, printers, and peripherals
• Adhere to corporate information security guidelines and promote information security among coworkers
• Proposed feasible technical solutions, document service request solutions and performance… Show more
• Proposed feasible technical solutions, document service request solutions and performance improvements

Miami, Florida, United States

• Ensured safe and proper hardware upgrades to computers and servers at multiple locations
• Deploy replacement computer, monitors and peripherals throughout various offices
• Install, configure, test, monitor, and maintain system, hardware, software, and peripherals for users
• Researched and help developed guidance leading solutions with strategic direction initiatives
• Followed corporate deployment and implementation plans for enterprise with minimal supervision
• Inspected… Show more

Miami, Florida, United States