Oswaldo Embus Email & Phone Number

Arlington, Virginia, United States

• Efficiently prioritized, analyzed, and resolve problems of diverse scope with evaluation of identifiable factors• Fulfill all in-house IT related services including administration, documenting and maintain detailed reports• Respond to service requests in a timely manner and constantly exceeded expectations and resolution times • Independently defined, analyzed, researched, document, and resolved complex technical problems • Provided consulting services to peers and ensure new… Show more • Efficiently prioritized, analyzed, and resolve problems of diverse scope with evaluation of identifiable factors• Fulfill all in-house IT related services including administration, documenting and maintain detailed reports• Respond to service requests in a timely manner and constantly exceeded expectations and resolution times • Independently defined, analyzed, researched, document, and resolved complex technical problems • Provided consulting services to peers and ensure new solutions are recommended for KB publishing• Consistently and effectively met deployments, repairs, and infrastructure upgrades deadlines• Successfully train new hires and existing users on company technical standards, policies, and procedures Show less

Ashburn, Virginia, United States

• Implemented ITIL framework and guidelines to align the IT services with the business and user needs• Effectively provide IT support to end-users in person and remotely across multiple office locations• Single-handedly improved the end life replacement, equipment disposals and inventory procedures • Led Windows 10 migration project including: testing, troubleshooting, imaging, and implementation• Improved management and troubleshoot of Citrix Interoperability with thin clients,… Show more • Implemented ITIL framework and guidelines to align the IT services with the business and user needs• Effectively provide IT support to end-users in person and remotely across multiple office locations• Single-handedly improved the end life replacement, equipment disposals and inventory procedures • Led Windows 10 migration project including: testing, troubleshooting, imaging, and implementation• Improved management and troubleshoot of Citrix Interoperability with thin clients, Windows, and Mac• Demonstrate initiative in acquiring expertise in multiple product families across multiple platforms• Created and maintained up-to-date technical documents to share knowledge amount colleagues Show less

Reston, Virginia, United States

• Effectively manage customer escalations and ensure end-results with high level of customer satisfaction• Maintained a 95% or higher resolution rate as first point of contact for all helpdesk request• Provided Advance troubleshooting and support with structured implementation on different environments• Analyzed and isolate issues, identify user needs, evaluate, and modify system for efficiency and performance• Resolve problems independently, utilize database resources when… Show more • Effectively manage customer escalations and ensure end-results with high level of customer satisfaction• Maintained a 95% or higher resolution rate as first point of contact for all helpdesk request• Provided Advance troubleshooting and support with structured implementation on different environments• Analyzed and isolate issues, identify user needs, evaluate, and modify system for efficiency and performance• Resolve problems independently, utilize database resources when needed and document solutions obtained• Communicate issues directly to vendors, clients, and team members in a professional and timely manner• Provision users with computers, cellphones, monitors, printers, peripherals and Avaya/Cisco desk phones Show less

Miami/Fort Lauderdale Area

• Deployed, managed, and repair various clients’ servers, computers, Micros POS, and Opera PMS systems• Managed MDM Airwatch enrollment and withdrawal of Apple/Android devices based on company profiles • Developed and implemented Mac/Windows Interoperability techniques to simplify administration• Troubleshoot PC/Mac computers, servers, printers, cellphones & tables, VoIP, LAN, and WLAN• Answered calls, emails and service requests within all levels and perform equipment/software… Show more • Deployed, managed, and repair various clients’ servers, computers, Micros POS, and Opera PMS systems• Managed MDM Airwatch enrollment and withdrawal of Apple/Android devices based on company profiles • Developed and implemented Mac/Windows Interoperability techniques to simplify administration• Troubleshoot PC/Mac computers, servers, printers, cellphones & tables, VoIP, LAN, and WLAN• Answered calls, emails and service requests within all levels and perform equipment/software maintenance• Provide mid to senior level support for all escalated issues in accordance with IT enterprise best practices • Ensured LAN, WLAN, VPN, E-mail availability and integrity through preventative maintenance and upgrades Show less

Miami/Fort Lauderdale Area

• Manage Active Directory, Office365, cloud storages, backup tapes, and VMware hardware• Created, implemented, and manage MDM user profiles, troubleshoot enrollment and training end users• Ensured SOX compliance, encryption data security, NTFS access control, and documents access audit trail• Work autonomously and with minimal supervision, reporting directly to IT Director, CEO, and CFO• Implement resourceful IT analysts to resolved complex computer equipment and systems… Show more • Manage Active Directory, Office365, cloud storages, backup tapes, and VMware hardware• Created, implemented, and manage MDM user profiles, troubleshoot enrollment and training end users• Ensured SOX compliance, encryption data security, NTFS access control, and documents access audit trail• Work autonomously and with minimal supervision, reporting directly to IT Director, CEO, and CFO• Implement resourceful IT analysts to resolved complex computer equipment and systems problems• Monitored network performance, utilization, integrity, and security in real-time to prevent intrusions• Collaborate with management and/or team members to mitigate network changes and failures Show less

Miami/Fort Lauderdale Area

• Track and evaluate inventory to deploy computers, monitors, printers and peripherals• Troubleshoot issues applying technical solutions and develop appropriate workarounds as needed• Implemented IT best practices to resolved problems and maintain computers, printers, and peripherals• Adhere to corporate information security guidelines and promote information security among coworkers• Proposed feasible technical solutions, document service request solutions and performance… Show more • Track and evaluate inventory to deploy computers, monitors, printers and peripherals• Troubleshoot issues applying technical solutions and develop appropriate workarounds as needed• Implemented IT best practices to resolved problems and maintain computers, printers, and peripherals• Adhere to corporate information security guidelines and promote information security among coworkers• Proposed feasible technical solutions, document service request solutions and performance improvements • Investigated known issues, document findings and implement the most appropriate solution within budget Show less

Miami, Florida, United States

• Ensured safe and proper hardware upgrades to computers and servers at multiple locations• Deploy replacement computer, monitors and peripherals throughout various offices • Install, configure, test, monitor, and maintain system, hardware, software, and peripherals for users• Researched and help developed guidance leading solutions with strategic direction initiatives• Followed corporate deployment and implementation plans for enterprise with minimal supervision• Inspected… Show more • Ensured safe and proper hardware upgrades to computers and servers at multiple locations• Deploy replacement computer, monitors and peripherals throughout various offices • Install, configure, test, monitor, and maintain system, hardware, software, and peripherals for users• Researched and help developed guidance leading solutions with strategic direction initiatives• Followed corporate deployment and implementation plans for enterprise with minimal supervision• Inspected and reported the physical and operational status of computer to determine replacement Show less

Miami, Florida, United States