Oswaldo Chavez Email & Phone Number

Santa Teresa, Nm, Us

Remote

El Paso, Texas, United States

Total loss processing for total burn and total theft, unrecovered vehicles or recovered vehicles that totaled after recovery.

United States

Utilizing mobile and Virtual technology, damage assessment and repair/replacement cost minimization. Restoring customer's lives as they were before the incident.

Tempe, Arizona

Irving, Texas

Makes and maintains a connection with the customer by understanding and meeting their needs. Documents a claim file with notes, evaluations and decision making process Coverage, Liability and Evaluation. Determines applicable coverage limits in commercial policy claims involving single or multiple claimants. Takes recorded statements from claimants, insureds, witnesses, etc. and prepares summaries. Conducts investigations into auto accidents in which commercial policy holders are involved to obtain additional claim and coverage information to determine liability as well as negotiation and Settlement Guidance.

Irving, Texas

Irving, Texas

File Documentation and reporting, damage estimate analysis, repair cost minimization, issuing and authorizing payment, negotiation and settlement, research of market rates for repairs, replacement part search using national databases and high quality customer service with timely delivery for increased customer retention.

Phoenix, Arizona Area

Facilitating communication between State Farm and external customers. Interpretation for Auto, Fire, Health and life claims office including Catastrophe Claim. Interpretation for Special Investigation Unit (SIU) and recorded statements, State Farm Legal, Internet Support, Customer Service as well as the State Farm Bank division (State Farm Bank, Collections and Credit Card Services).

Filing of claims and catastrophe claims for Auto and Fire policies, process Newly Acquired Car (NAC) forms, process payments, escalate coverage questions to licensed representatives, provide proof of insurance, use the Electronic Claims System (ECS) to communicate important information to claim representatives, provide emergency road service, change and update customer profiles, register and troubleshoot statefarm.com profiles and assist Spanish and English speaking customers.

Provided basic auto, fire and personal loan information, read payouts, provided account information, changed user profiles, assisted Agents on how to use financial software.

Filing, assisted internal and external customers with information needed, assisted operators with filing paperwork, took attendance in the production section, performed 5S audits and kept track of the efficiency competition, maintained profiles in the employee database and helped management by preparing power point presentations as well as induction training material and worked as a personal assistant to the HR manager when we left the office to attend meetings.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Bachelor Of Business Administration (Bba), Marketing

Education record