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Otavio De Lima Garcia is listed as Service Delivery Manager at New Era Technology, US, a with 319 employees, based in Jandira, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Otavio De Lima Garcia.
Otavio De Lima Garcia previously worked as Major Incident/Probem Manager at New Era Technology and Certified Spacecraft Controller at Echostar Satellite Services L.L.C.. Otavio De Lima Garcia holds – Ensino Superior Integrado Ao Curso De Gestão Da Tecnologia Da Informação, Gestão De Projetos De Ti from Faculdade Uniseb Polo Osasco/Jaguaré.
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Dedicated and results-driven IT professional with extensive experience in technical support, networkmanagement, and service delivery. Proficient in Cisco networking/IPT support, ITIL-based environments.Skilled in resolving complex technical issues, managing projects, and fostering strong client relationships.
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São Paulo, Brasil
Responsibilities:• Ensuring timely project and data delivery, addressing reliability issues, and monitoring servicemetrics.• Supporting the sales team in identifying new business opportunities.• Monitoring budgets, managing costs, and delivering quotes for operations, services, and projects.• Facilitating communication between customers, GCI team members, and partners.• Overseeing sales activities for existing clients.
São Paulo, Brasil
• Monitoring various global Network Monitoring and ticket buckets for dedicated clients.• Ensuring timely resolution of incidents to meet SLAs.• Handling client communication, escalations, and executive updates
• Responsible for the control, tracking and telemetry of EchoStar’s spacecraft (EchoStar XXIII) –until February 2019, while it was in a Brazilian orbital position – and SES Brazil’s spacecraft(SES-14).• Execution of procedures, commands and maneuvers scheduled by Engineering ensure the healthof the spacecraft.• Handle and analyze all possible issues and their causes. When necessary, scale to the designatedareas giving support on Ground Station operation.
São Paulo E Região, Brasil
Mapra LTDA (Feb/2012 –Jun/2014)Support and Monitoring TechnicianManagement of network alarms and maintenance of satellite network equipments.Configuration of network satellite devices; Backhaul Management.Hughes Telecommunications Brazil (Jun/2014 to Present)Support Technician (Jun/2014 to Nov/2015)HelpDesk support to VSAT custormers. Audit and dealings incidents, management of problems and trouble tickets. Remote support to field team in SCPC radio stations.Configuration Technician (Nov/2015 to present)Creating of users to VSAT customersManagement of BGAN stations/users.Activation and configuration of routers “Mikrotik”.Loopback routing configuration to VSAT Clients.
São Paulo E Região, Brasil
Remote Support Technician Qualified customer care to Novartis.Support for desktop, notebook, tablet and smartphones.Field and remote Support.
Other employees you can reach at neweratech.com. View company contacts for 319 employees →
Amritpal Singh
Colleague at New Era Technology, UsAuckland, New Zealand
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CM
Chris Mccarty
Colleague at New Era Technology, UsIndianapolis, Indiana, United States
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GD
Greg Deckler
Colleague at New Era Technology, UsPlain City, Ohio, United States
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JH
Jeff Haskins
Colleague at New Era Technology, UsOconto Falls, Wisconsin, United States
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WB
Wade Blair Ii
Colleague at New Era Technology, UsColumbus, Ohio, United States
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JG
Jamie Gates
Colleague at New Era Technology, UsCharlotte, North Carolina, United States
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RB
Rod Burton
Colleague at New Era Technology, UsIndianapolis, Indiana, United States
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CP
Charles Pykus
Colleague at New Era Technology, UsPhiladelphia, Pennsylvania, United States
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CC
Claudiu Ciapa
Colleague at New Era Technology, UsBraşov, Romania
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AN
Anusha N Krishnan
Colleague at New Era Technology, UsGreater Bengaluru Area, India
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Activities and Societies: Teatro
Quick answers generated from the profile data available on this page.
Otavio De Lima Garcia works for New Era Technology, US.
Otavio De Lima Garcia is listed as Service Delivery Manager at New Era Technology, US.
Otavio De Lima Garcia is based in Jandira, São Paulo, Brazil while working with New Era Technology, US.
Otavio De Lima Garcia has worked for New Era Technology, Us, New Era Technology, Echostar Satellite Services L.L.C., Hughes Do Brasil, and Getronics Latam.
Otavio De Lima Garcia's colleagues at New Era Technology, US include Amritpal Singh, Chris Mccarty, Greg Deckler, Jeff Haskins, and Wade Blair Ii.
You can use AeroLeads to view verified contact signals for Otavio De Lima Garcia at New Era Technology, US, including work email, phone, and LinkedIn data when available.
Otavio De Lima Garcia holds – Ensino Superior Integrado Ao Curso De Gestão Da Tecnologia Da Informação, Gestão De Projetos De Ti from Faculdade Uniseb Polo Osasco/Jaguaré.
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