Otavio De Lima Garcia
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Otavio De Lima Garcia Email & Phone Number

Service Delivery Manager - Latam at New Era Technology, US
Location: Jandira, São Paulo, Brazil 5 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
New Era Technology, US
Role
Service Delivery Manager - Latam
Location
Jandira, São Paulo, Brazil
Company size
319 employees

Who is Otavio De Lima Garcia? Overview

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Quick answer

Otavio De Lima Garcia is listed as Service Delivery Manager - Latam at New Era Technology, US, a company with 319 employees, based in Jandira, São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Otavio De Lima Garcia.

Otavio De Lima Garcia previously worked as Service Delivery Manager at New Era Technology, Us and Major Incident/Probem Manager at New Era Technology. Otavio De Lima Garcia holds – Ensino Superior Integrado Ao Curso De Gestão Da Tecnologia Da Informação, Gestão De Projetos De Ti from Faculdade Uniseb Polo Osasco/Jaguaré.

Company email context

Email format at New Era Technology, US

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New Era Technology, US

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Profile bio

About Otavio De Lima Garcia

Dedicated and results-driven IT professional with extensive experience in technical support, networkmanagement, and service delivery. Proficient in Cisco networking/IPT support, ITIL-based environments.Skilled in resolving complex technical issues, managing projects, and fostering strong client relationships.

Current workplace

Otavio De Lima Garcia's current company

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New Era Technology, US
New Era Technology, Us
Service Delivery Manager - Latam
new york, new york, united states
Website
neweratech.com
Employees
319
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Company profile
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5 roles

Otavio De Lima Garcia work experience

A career timeline built from the work history available for this profile.

Service Delivery Manager

Current
New Era Technology, Us

São Paulo, Brasil

  • Responsibilities:
  • Ensuring timely project and data delivery, addressing reliability issues, and monitoring servicemetrics.
  • Supporting the sales team in identifying new business opportunities.
  • Monitoring budgets, managing costs, and delivering quotes for operations, services, and projects.
  • Facilitating communication between customers, GCI team members, and partners.
  • Overseeing sales activities for existing clients.
Oct 2021 - Present

Major Incident/Probem Manager

New Era Technology

São Paulo, Brasil

  • Monitoring various global Network Monitoring and ticket buckets for dedicated clients.
  • Ensuring timely resolution of incidents to meet SLAs.
  • Handling client communication, escalations, and executive updates
Jan 2021 - Dec 2021

Certified Spacecraft Controller

Echostar Satellite Services L.L.C.
  • Responsible for the control, tracking and telemetry of EchoStar’s spacecraft (EchoStar XXIII) –until February 2019, while it was in a Brazilian orbital position – and SES Brazil’s spacecraft(SES-14).
  • Execution of procedures, commands and maneuvers scheduled by Engineering ensure the healthof the spacecraft.
  • Handle and analyze all possible issues and their causes. When necessary, scale to the designatedareas giving support on Ground Station operation.
Aug 2016 - Aug 2020

Telecommunications Analyst

Hughes Do Brasil

São Paulo E Região, Brasil

Mapra LTDA (Feb/2012 –Jun/2014)Support and Monitoring TechnicianManagement of network alarms and maintenance of satellite network equipments.Configuration of network satellite devices; Backhaul Management.Hughes Telecommunications Brazil (Jun/2014 to Present)Support Technician (Jun/2014 to Nov/2015)HelpDesk support to VSAT custormers. Audit and dealings.

Feb 2012 - Aug 2016

Helpdesk Analyst

Getronics Latam

São Paulo E Região, Brasil

Remote Support Technician Qualified customer care to Novartis.Support for desktop, notebook, tablet and smartphones.Field and remote Support.

Mar 2011 - Jan 2012
Team & coworkers

Colleagues at New Era Technology, US

Other employees you can reach at neweratech.com. View company contacts for 319 employees →

RN Ramesh Namburi Ramesh Namburi Colleague at New Era Technology, Us Hyderabad, Telangana, India, India View → MR Monika Ragolu Monika Ragolu Colleague at New Era Technology, Us Midnapore Sadar, India, India View → HT Heather Tichy Heather Tichy Colleague at New Era Technology, Us Aitkin, Minnesota, United States, United States View → ML Maggie Lajoie Maggie Lajoie Colleague at New Era Technology, Us Greater Indianapolis, United States View → RD Rene David Alba Veras Rene David Alba Veras Colleague at New Era Technology, Us Queens County, New York, United States, United States View → ST Sue T Sue T Colleague at New Era Technology, Us Maumee, Ohio, United States, United States View → BD Bram De Wilde Bram De Wilde Colleague at New Era Technology, Us Brussels Metropolitan Area, Belgium View → NG Nagy Gheorghe Attila Nagy Gheorghe Attila Colleague at New Era Technology, Us Cluj, Romania, Romania View → ZM Zach Marrandino Zach Marrandino Colleague at New Era Technology, Us Minneapolis, Minnesota, United States, United States View → MI Muhammad Inzamam Muhammad Inzamam Colleague at New Era Technology, Us Dubai, Dubai, United Arab Emirates, United Arab Emirates View →
2 education records

Otavio De Lima Garcia education

– Ensino Superior Integrado Ao Curso De Gestão Da Tecnologia Da Informação, Gestão De Projetos De Ti

Faculdade Uniseb Polo Osasco/Jaguaré

Ensino Médio Integrado Ao Curso Técnico De Informática Com Ênfase Em Redes De Computadores, Técnico De Informática; Redes De Computadores

Itb Instituto Técnico De Barueri “Professor Munir José

Activities and Societies: Teatro

FAQ

Frequently asked questions about Otavio De Lima Garcia

Quick answers generated from the profile data available on this page.

What company does Otavio De Lima Garcia work for?

Otavio De Lima Garcia works for New Era Technology, US.

What is Otavio De Lima Garcia's role at New Era Technology, US?

Otavio De Lima Garcia is listed as Service Delivery Manager - Latam at New Era Technology, US.

Where is Otavio De Lima Garcia based?

Otavio De Lima Garcia is based in Jandira, São Paulo, Brazil while working with New Era Technology, US.

What companies has Otavio De Lima Garcia worked for?

Otavio De Lima Garcia has worked for New Era Technology, Us, New Era Technology, Echostar Satellite Services L.L.C., Hughes Do Brasil, and Getronics Latam.

Who are Otavio De Lima Garcia's colleagues at New Era Technology, US?

Otavio De Lima Garcia's colleagues at New Era Technology, US include Ramesh Namburi, Monika Ragolu, Heather Tichy, Maggie Lajoie, and Rene David Alba Veras.

How can I contact Otavio De Lima Garcia?

You can use AeroLeads to view verified contact signals for Otavio De Lima Garcia at New Era Technology, US, including work email, phone, and LinkedIn data when available.

What schools did Otavio De Lima Garcia attend?

Otavio De Lima Garcia holds – Ensino Superior Integrado Ao Curso De Gestão Da Tecnologia Da Informação, Gestão De Projetos De Ti from Faculdade Uniseb Polo Osasco/Jaguaré.

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