Otávio Souza Email & Phone Number

State Of São Paulo, Brazil

Sao Paulo Area, Brazil

- Management and development of a team composed by supervisors, coordinators, specialists, analysts and assistants for import process regarding aircrafts, vehicles, spare parts, machines and other kinds of goods;- Imports of aircrafts, vehicles, forklifts, automotive equipment, machinery and custom orders;- Initiation of new operations and new businesses in different market niches;- Export of armored vehicles and other kinds of goods;- Definition of procedures and operational workflows to better attend every part of the import process;- Development and implementation of KPIs;- Harmonized System Codes (HS Code / NCM) verification;- Contacts and KPI’s presentations with customers;- International contacts (telephone and email) and KPI’s presentations with suppliers / exporters / clients.Achievements at COMEXPORT:- Implementation of the ISO 9001 standard for Aviation, Automotive and Heavy Machinery departments;- Ability to manage dozens of imports of various segments with monthly shippings;- Automation in sending e-mails and filling out worksheets, with a great reduction spent on everyday tasks;- Development of a import and export team composed by supervisors, coordinators, specialists, analysts and assistants;- Implementation (Workflows, ERP customization, creation of internal procedures, etc.) of the import process of vehicles, machinery, automotive equipment, frozen food and raw textile;- Development of Excel (with VBA) worksheets to control the whole process of import and export, obtaining the best possible cost to deliver the goods to our client at a good price.

Sao Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

São Paulo Area, Brazil

- Distribution of telemarketers considering calls forecasts for the best operational scores in order to have the best plan of hiring / firing / transfering resources;- Powerpoint show to the managers of each operation;- Telemarketers data base verification;- Calls and meetings performed consistently with the following areas: Recruitment & Selection, Supervisors, Managers, Directors and Superintendents.Achievements at CONTAX:- Creation and implementation of management controls to reduce operational costs (undue pauses, day offs, delays, etc), being replicated nationally in all operations of DEDIC GPTI / CONTAX;- Development and implementation of the staff schedule, easing the distribution process of new employees nationally in all operations of DEDIC GPTI and partly in CONTAX operations.

São Paulo Area, Brazil

Academia De Liderança, Organizational Leadership

Graduate Courses, Business Dynamics And Leadership

Bacharelado, Foreign Trade