Omar Othman Email & Phone Number

San Jose, California, Us

Palo Alto, Ca, Us

Customer Focused/Cross-Functional Leadership• Recognized opportunity to improve customer experience. Headed brand new initiative to build first ever end-to-end process diagram for VMware Cloud on AWS. Simplified a complex network of interactions and built feedback loops to incentivize cross-functional collaboration and ideation.• Identified stakeholder needs. Interviewed 16 departments (including Sales, Finance, CX, Pricing, Distribution) and gathered 30 unique pain points. Solicited expertise across organization to craft a high impact change proposal.• Influenced cross-functional stakeholders without authority to adopt new end-to-end process flow. Projected to improve processing time by 25%, enhance scalability of process flow via automation, and generate superior ideas that synthesize all stakeholder feedback (ex: a new “pay as you grow” CX solution idea that is scheduled for production).• Led hackathon team that built a NLP and ML solution to automate customer survey analysis. Solution transforms a bulky two-week error-prone process to an instantaneous accurate one and has entered VMware’s development pipeline.

Pittsburgh, Pa, Us

Palo Alto, Ca, Us

Customer Focused/Cross-Functional Leadership• Recognized opportunity to improve customer experience. Headed brand new initiative to build first ever end-to-end process diagram for VMware Cloud on AWS. Simplified a complex network of interactions and built feedback loops to incentivize cross-functional collaboration and ideation.• Identified stakeholder needs. Interviewed 16 departments (including Sales, Finance, CX, Pricing, Distribution) and gathered 30 unique pain points. Solicited expertise across organization to craft a high impact change proposal.• Influenced cross-functional stakeholders without authority to adopt new end-to-end process flow. Projected to improve processing time by 25%, enhance scalability of process flow via automation, and generate superior ideas that synthesize all stakeholder feedback (ex: a new “pay as you grow” CX solution idea that is scheduled for production).• Led hackathon team that built a NLP and ML solution to automate customer survey analysis. Solution transforms a bulky two-week error-prone process to an instantaneous accurate one and has entered VMware’s development pipeline.

Results Driven• Identified a gap in the edtech market and led the launch of “SchoolSquad”. Early results on beta testing that involved over 100 students showed improved grades for 70% of students as compared to their prior term.• Trained over 100 students for the IELTS English Language Test to achieve an average test score of 7.0 on a scale of 0-9 (national average is 5.9).• Achieved highest score of seven new teachers (88%) in teaching performance standards and classroom interactions during class observations by Head Teacher and School Resource Manager (Greater than 80% is top tier).

Mclean, Va, Us

Analytics/Problem Solving• Utilized SQL to remove duplications and connect software and hardware tracking through three different systems totaling more than 50,000 products.• Developed action plan for adding products to Asset Management that improved processing efficiency by 80%.• Spearheaded efficient migration of all work (500+ tasks) related to Asset Procurement, Inventory, and Disposal work from HP Asset Manager and Service Manager to ServiceNow platform.

Product Management Experience• Increased average occupancy rate from 20% to 95% while also raising per day charge by 20% through the development of a website and social media presence (Facebook, Google Maps) generating awareness of facility and benefits to customers.

Mclean, Va, Us

• Spearheaded development of Credit Wise app. Became first-to-market credit score tracking app by a credit card company. Was developed as a separate app from Capital One app and garnered over 100K downloads in first year with an average rating across iOS and Android of 4.8/5 stars. In addition, led to a 10% increase in credit card applications for Capital One.• Trained, coached, and interviewed over 100 associates and led a monthly presentation to increase understanding of emerging technologies (Big Data, Open Source Software, Cloud, etc.).• Created and led a team that finished first in associate voting and second overall (out of over 500 teams) in innovation competition run by the Chief Information Officer across entire Technology organization.• Maintained open communication with the team during the automation of the approval process for contracts that affected the company’s technological infrastructure to ensure all processes were covered.

Master Of Business Administration - Mba, Technology, Product Management, Operations

Bachelor Of Science (B.S.), Civil Engineering