Senior Strategic Development Manager
San Francisco Bay Area
Responsible for defining HP’s long-term strategies for the end-to-end $20B Customer Support and Parts Supply Chain business. This was at the global, regional, country, and operational levels. Managed global cross-functional, technical, and non-technical teams to design, develop, and implement end-to-end new business processes and capabilities. Lead the HP Service Delivery SAP Architecture organization which creates organized global standard processes for support delivery tools… Show more Responsible for defining HP’s long-term strategies for the end-to-end $20B Customer Support and Parts Supply Chain business. This was at the global, regional, country, and operational levels. Managed global cross-functional, technical, and non-technical teams to design, develop, and implement end-to-end new business processes and capabilities. Lead the HP Service Delivery SAP Architecture organization which creates organized global standard processes for support delivery tools, planning tools, process automation, and other systems that improve cost and customer satisfaction. Collaborate with customers, HP support businesses, IT, manufacturers, and logistics providers to identify operational inefficiencies and new business opportunities. Show less