• Lead and motivate the API Integration Engineers team in implementing Visa API/SDK-related products and services.• Develop and execute short-term operational plans that align with departmental and organizational priorities.• Act as an escalation point for your team and a liaison between senior management.• Manage all staff issues, including staff selection, training, goal setting, coaching, annual reviews, compensation planning, and career development.• Ensure that integration and onboarding guides are up-to-date with new product details and process changes.• Carry out process reviews to improve customer experience and service delivery.• Collaborate with stakeholders in Product, Technology, Client Services, and related functions to analyze requirements of new API-based products and formulate technical implementation solutions.• Provide first-level technical integration support and onboarding for clients implementing APIs on the Visa Developer Platform.• Hold technical briefing sessions on the API product(s) being implemented and review the client’s technical solution architecture.• Engage actively with various teams to ensure smooth client onboarding/implementation and troubleshoot post-go-live support issues.• Become a subject matter expert in product configurations, deeply understanding the integration requirements of respective APIs and product use cases.• Play a consultative role during pre-project engagements with key clients to understand the scope of their solutions.• Recommend enhancements to product capabilities, product documentation, and integration process reviews.

- Lead Product Vision and Strategy Define and execute the product strategy for MagmaSend, ensuring alignment with business goals and market needs. - Cross-Functional Collaboration Work closely with engineering, design, marketing, and sales teams to deliver products that meet market demand and customer needs.- Product Lifecycle Management Oversee the entire product lifecycle from ideation to launch, including roadmap planning, feature prioritization, and release management.- Stakeholder Management Act as the primary point of contact between the product team and key stakeholders, facilitating clear communication and alignment.- User-Centered Design Drive the creation of intuitive, user-focused product features by conducting user research, gathering feedback, and analyzing market trends.- Data-Driven Decision Making Utilize analytics and performance metrics to guide product decisions, validate hypotheses, and optimize the product experience.- Product Documentation Ensure that all product documentation, including specifications, user guides, and training materials, are accurate, u p-to-date, and accessible.- Go-to-Market Strategy Develop and execute go-to-market strategies in collaboration with marketing and sales teams, including product positioning, messaging, and pricing.- Customer Engagement Engage with customers to understand their needs, gather feedback, and foster strong relationships that drive product improvements and customer satisfaction.- Continuous Improvement Identify opportunities for process improvements within the product development cycle to enhance efficiency and product quality.

- Advanced System Integration: Played a key role in integrating various features in a startup environment. Utilized a microservices architecture with Command Query Responsibility Segregation (CQRS) and Hexagonal architecture patterns for optimal system design and functionality.- Leadership and Ownership: Demonstrated leadership in taking ownership of critical aspects such as onboarding, card management, and discount feature development.- Agent Service Maintenance: Developed and maintained a robust top-up system for agents, customers, and master accounts.- New User Registration Flow: Overhauled the registration process incorporating face match and liveness checks to fortify security and user verification.- Database Migration and Management: Spearheaded database migration and enhanced log management by transitioning from AWS to LogZ (Logstash/Elasticsearch/Kibana).- Ledger Maintenance and Enhancement: Addressed ledger system issues, resolving critical bugs and adding new functionalities.- Localization and Discount Features: Implemented a feature to locate nearest agents using PostGIS and GPS, and developed a comprehensive discount system.- DevOps Contributions: Managed the deployment of applications on AWS, utilizing tools like CircleCI and GitHub Actions for streamlined operations and continuous integration.- KYC Implementation: Developed a KYC checking process with OCR technology, enhancing customer verification and compliance.

Developed and managed platforms with 6M+ users, including a critical national ID renewal system for elections.Redesigned payment infrastructure, significantly reducing processing times and enhancing transaction reliability.Overhauled a betting agent platform, improving functionality and system stability.Led BI projects, identifying key customer segments, enabling targeted fiscal strategies.Revolutionized transaction processing, cutting down average times from hours to minutes, boosting customer satisfaction and efficiency.Streamlined customer support with Jira and a ChatBot integration, improving response times and service quality.Created a financial alert system for the finance team, preventing cash flow issues and ensuring operational continuity.Mentored the support department, enhancing skill development, process optimization, and customer relationship management.Authored and implemented technical specifications for a transfer service, increasing efficiency, reducing costs, and expanding transaction capacity.Developed a system for efficient back-office transaction processing.Led a team in maintaining a high-performance, secure payment gateway.Implemented a security feature using cookies, IP addresses, and phone numbers to enhance platform integrity.Engaged with customers and major companies, tailoring architectural solutions to meet their needs.

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