Customer Experience Specialist
CurrentApply Design Thinking and Service Design to help multidisciplinary teams to discover, study and understand how it is our relationship with ours custumers today. What they feel about our services and products. And finally, design and test an end-to-end experience based on what we discovered of pains and opportunities.Service Designer Coach :- Organize all the info and data raised through research, customers interviews, benchmarks and workshops with stakeholders and assist teams to… Show more Apply Design Thinking and Service Design to help multidisciplinary teams to discover, study and understand how it is our relationship with ours custumers today. What they feel about our services and products. And finally, design and test an end-to-end experience based on what we discovered of pains and opportunities.Service Designer Coach :- Organize all the info and data raised through research, customers interviews, benchmarks and workshops with stakeholders and assist teams to turn it into insights;- Facilitate Design Sprints focus on improving experiences to NOS customers and delivering relevant products and services;-Help teams to build and test prototypes to address pains points found throughout customer journey. Show less