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Vítor Lopes Email & Phone Number

Technical Support Specialist @ Bloq.it at Bloq.it
Location: Vimioso, Bragança, Portugal 7 work roles 1 school
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Current company
Role
Technical Support Specialist @ Bloq.it
Location
Vimioso, Bragança, Portugal
Company size

Who is Vítor Lopes? Overview

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Quick answer

Vítor Lopes is listed as Technical Support Specialist @ Bloq.it at Bloq.it, a company with 8 employees, based in Vimioso, Bragança, Portugal. AeroLeads shows a matched LinkedIn profile for Vítor Lopes.

Vítor Lopes previously worked as Technical Support Specialist at Bloq.It and Team Lead - Managed Services at Next-It (Ns It). Vítor Lopes holds Curso Profissional De Gestão De Equipamentos Informáticos, Informática, 15 from Escola Secundaria De Fonseca Benevides.

Company email context

Email format at Bloq.it

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Bloq.it

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Profile bio

About Vítor Lopes

Vítor Lopes is a Technical Support Specialist @ Bloq.it at Bloq.it. They possess expertise in voz sobre ip, 3g, tecnologia 2g, lte, dsl and 1 more skills. They is proficient in Português and Inglês.

Listed skills include Voz Sobre Ip, 3G, Tecnologia 2G, Lte, and 2 others.

Current workplace

Vítor Lopes's current company

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Bloq.it
Bloq.It
Technical Support Specialist @ Bloq.it
lisbon, lisbon, portugal
Website
Employees
8
AeroLeads page
7 roles

Vítor Lopes work experience

A career timeline built from the work history available for this profile.

Technical Support Specialist

Current

First line of defense in resolving technical issues and ensuring our customers have the best experience possible with our smart locker systems.

Sep 2024 - Present

Team Lead - Managed Services

Vila Nova De Gaia, Porto, Portugal

  • Co-ordinate and manage the day-to-day activities by monitoring and managing the distribution of the daily workload evenly across all team members.
  • Assist the team where required by actively working on customer issues, handling calls, escalating incidents, etc;
  • Ensure all Managed Service provisions are delivered on time and in accordance with business customers expectations, delivery & support is planned and scheduled accordingly, with both internal and external stakeholders.
  • Work with the service management function to ensure key SLOs are met for provisioning and support and to ensure progress updates are provided as required where service issues are identified.
  • Provide an escalation level for problem support, management, resolution and communication as appropriate, with both internal and external stakeholders.
  • Liaise with customers regarding post sales requirements, delivery, and will have input into ongoing service reviews.
Oct 2022 - Sep 2024

Noc (Network Operations Center) - Manager

Nov 2021 - Sep 2022

Systems Support Professional - Noc Team Leader

Porto Area, Portugal

Jun 2019 - Oct 2021

Systems Support Professional - Noc

Porto Area, Portugal

Actively monitor and support customer systems, network devices and services. Respond to device-down / network infrastructure down scenarios within the agreed service-level agreement. Process service tickets and assign to onsite technicians, customer-specific internal service resources.Provide remote service assistance through the use of various web-based.

Sep 2018 - Jun 2019

Telecom Technician

  • (09/2017–07/2018) Field Service Telecom Technician @ Porto (Portugal) Active routing & switching network equipments installation, configuration and support for business services such as Internet, VPN, DMZ, RDIS, IPTV.
  • xDSL, FTTx, LTE (POTS, RDIS, IPTV, Internet & DMZ)
  • Vodafone Onenet (life-cycle changes and troubleshooting for faults)Monitoring difficulties escalated to other teams or departments fulfilling SLA's and guaranteeing the quality of service to the final customer..
Apr 2014 - 2018

Network Operations Center Operator

Nokia Solutions And Networks

Alfragide

  • Orange UK & TIM Brasil Project @ Nokia Solutions & Networks Alarm monitoring, troubleshooting and ticketing for 2G, 3G, 4G mobile network infrastructure alerts. Troubleshooting, managing, escalate or dispach to field.
Sep 2012 - Mar 2014
Team & coworkers

Colleagues at Bloq.it

Other employees you can reach at bloq.it. View company contacts for 8 employees →

1 education record

Vítor Lopes education

  • Escola Secundaria De Fonseca Benevides
    Escola Secundaria De Fonseca Benevides
    15
FAQ

Frequently asked questions about Vítor Lopes

Quick answers generated from the profile data available on this page.

What company does Vítor Lopes work for?

Vítor Lopes works for Bloq.it.

What is Vítor Lopes's role at Bloq.it?

Vítor Lopes is listed as Technical Support Specialist @ Bloq.it at Bloq.it.

Where is Vítor Lopes based?

Vítor Lopes is based in Vimioso, Bragança, Portugal while working with Bloq.it.

What companies has Vítor Lopes worked for?

Vítor Lopes has worked for Bloq.It, Next-It (Ns It), Jolera Inc., Wondercom, Project Management And Telecommunications, and Nokia Solutions And Networks.

Who are Vítor Lopes's colleagues at Bloq.it?

Vítor Lopes's colleagues at Bloq.it include Miha Jagodic, Matthieu Vassaux, Cátia Santos, Ana D., and Bruno Gil.

How can I contact Vítor Lopes?

You can use AeroLeads to view verified contact signals for Vítor Lopes at Bloq.it, including work email, phone, and LinkedIn data when available.

What schools did Vítor Lopes attend?

Vítor Lopes holds Curso Profissional De Gestão De Equipamentos Informáticos, Informática, 15 from Escola Secundaria De Fonseca Benevides.

What skills is Vítor Lopes known for?

Vítor Lopes is listed with skills including Voz Sobre Ip, 3G, Tecnologia 2G, Lte, Dsl, and Iptv.

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