Owain Proctor Email & Phone Number

Cardiff, Gb

Cheltenham, England, United Kingdom

Providing oversight for the ethical trade and compliance program, ensuring that all suppliers and factories meet rigorous ethical standards. Responsibilities include leading the auditing process, managing corrective actions, and maintaining detailed compliance data. Collaboration with internal teams, and external teams (ETI) is key to delivering training on modern slavery awareness and sustainable sourcing, reinforcing a commitment to ethical practices throughout the supply chain. In addition, managing the internal ‘sustainability warriors’ to engage, educate and train non-sustainable team employees, and to motivate them to drive sustainable KPIs and practices across other areas of the business.

Cardiff, Wales, United Kingdom

Operations Supervisor with a focus on Environmental, Social, and Governance (ESG) and customer functions, demonstrating leadership through initiatives to promote sustainability, enhance service quality, and reduce waste within Suburban Taps.Key Achievements:• Spearheaded implementation of sustainable initiatives such as waste reduction programmes, energy efficiency measures, and recycling initiatives, resulting in significant cost savings and environmental benefits.• Led a sustainability awareness campaign within the wine bar, resulting in a 25% increase in eco-friendly product sales. • Successfully implemented small-scale ESG and CSR projects, including a 30% decrease in product waste.• Utilised data analysis techniques to identify cost-saving opportunities, resulting in a 12% reduction in operational costs.

London, England, United Kingdom

Engaging 500+ menswear and womenswear clients (UK and US) via digital platforms, curating bespoke outfits and sourced products, aligning with individual preferences. Integral to the Sustainable Values Team, driving sustainable initiatives within our brand, integrating eco-friendly operations and promoting responsible sourcing. This fostered environmental awareness among partners and clients, strengthening our brand's eco-conscious identity and commitment to sustainability. - Creating personalised service and outfit recommendations based on the user's profile based on a range of criteria including but not limited to budget, style preferences, brand preferences and specific style requests.- Working with a range of demographics from the U.K. and the USA with ages ranging from 16-70, working with people of all body shapes and physical disabilities. With budgets varying to lower high street to high-end luxury. - Providing consistent levels of high-level customer service, addressing client issues with swift and empathetic solutions. - Providing strong copywriting skills and a clear-cut understanding of what tone of voice and language to use with customers—seeking a balance between being friendly, informative, inspiring and educational.Sustainable Values Team highlights: • Implemented methods to achieve minimal scope one emissions.• Researched and collaborated with brand partners to seek ways to remove scope emissions from the supply chain and improve B2B relationships to provide collaborative efforts to achieve more significant climate goals.• Conducted training sessions for the personal styling team on eco-friendly product features and sustainable fashion trends, empowering them to educate customers and drive sales of environmentally responsible products.• Collaborated with marketing and communications teams to develop a sustainable fashion campaign, utilising social media and digital channels to raise awareness and inspire eco-conscious consumer behaviour.

London, England, United Kingdom

Dynamic role at British Airways focusing on implementing sustainable waste management processes. Initially recruited as a Crew Member, earned a merit-based promotion in 2016. Spearheaded developing and implementation of innovative waste management strategies, resulting in significant reductions in waste generation and enhanced operational efficiency. Actively engaged internal and external stakeholders to promote sustainable practices, positioning British Airways as a leader in sustainable aviation practices.Key Achievements:· Provide incisive leadership, managing up to 14-person teams, including performance management, professional development, and delegation of workflows per expertise. · Initiated and headed a major sustainability initiative to reduce plastic and food waste at a companywide level: - Consulted Senior Board Members and Shareholders directly to discuss corporate sustainability practices and pitch a research-based concept to transition to new materials – gaining buy-in for implementation.- Partnered with cross-functional stakeholders to establish project parameters and goals before advising on the logistics required to implement the new solution without impacting the cost-of-service delivery. - Collaborated with cross-functional teams to ensure alignment with environmental sustainability goals outlined in the company's mission statement.- Applied a data-driven approach to performance reporting, translating raw information into targeted business intelligence – leveraging outputs to provide feedback on project successes and areas of improvement. - Developed and executed communication campaigns, workshops, and training sessions for internal teams and external stakeholders (eg. Shareholders).· Ranked within the top 5% performing staff members for seven consecutive years.

London, England, United Kingdom

Leading initiatives to drive brand success through editorial functions and stakeholder engagement and project coordination. Responsibilities included content management, editing, and fostering stakeholder partnerships to ensure content quality and brand alignment.Key Achievements: - Partnered with senior stakeholders to support the launch of an innovative company specialising in the online styling and digital magazine space - Applied a data-driven approach to the development of targeted marketing strategies to optimise brand outreach and client engagement - Hand-selected by NatWest to join their Entrepreneur Accelerator Programme – securing the position and £50K in funding on the strength of a brief pitched directly to senior stakeholders - Cultivated an extensive network of key fashion industry players through high-calibre brand representation at leading events, including London Fashion Week - Conducted extensive research into client markets to identify prospective service users and develop compelling content

United Kingdom

- Provided high-quality leadership and supervision to motivate a team of 30+ in maintaining impeccable standards of customer service, while consistently exceeding challenging sales targets- Leveraged reports to identify top selling items and promote them visually – driving engagement and sales - Analysed stock data ensure the timely replenishment of supplies - Complaint resolution expertise; de-escalating sensitive situations using tact, discretion and diplomacy to achieve mutually beneficial outcome- Secured a promotion from team leader to the management team, assimilating senior responsibilities, including payroll and rota management, team training implementation, and daily briefing delivery/staff engagement- Conceptualised and executed a series of well-received promotional instore events - Defined skills gaps and developed/rolled out targeted training programs to meet them; promoting a cohesive, collaborative team culture built around established KPIs and trends- Tracked KPIs on an ongoing basis to ensure challenging targets were consistently metCultivated a strong relationship with senior leadership as a trusted advisor: synthesising complex data from multiple sources into business insights across key business areas (budgets, targets, initiatives)

London, United Kingdom

- Supported key creative decision-making to ensure coverage of the most impactful stories; leveraging historical performance data to identify effective articles and images, and determine the way in which readers consumed content - Delivered a 25% cost saving by negotiating with photography agents to secure improved single image budgets - Partnered with cross-functional teams to improve workflows; implementing cross-functional meetings between journalists, the art department and the picture team to improve fluidity and cohesion

London, United Kingdom

- Arranging model 'go-see's' and visits with clients.- Liaising with PR's, both UK and international. for models fashion week arrangements and other requirements. For example - Clothing/accessory loans etc. - Assisting art department with image maintenance of model portfolios.- Assistant with the management of work experience students.- Chaperoning models to castings and 'go-see's' for potentially clients.- Supporting with model digital updates.- Assisting reception. - Assisting with the general management of the office.- Research and social media updates.

Design And Innovation Bsc, Environmental Science & Sustainability Studies

Cpd Certificate, Sustainability Studies (Business)

Fashion Business And Management

Vogue Foundation Programme, Business, Management, Marketing, And Related Support Services, Dipolma

Activities and Societies: Business and marketing, fashion promotion and communication, fashion editorial and styling, fashion history..

Education record

Activities and Societies: Pontcanna Riding school