Owain Davies Email & Phone Number

England, United Kingdom

United Kingdom

Accomplished Customer Success (CS) servant leader with a strong background in developing and implementing global Customer Success Programs for Zoom's partner community. Responsible for crafting and executing the program's overall global vision, strategy, and operational delivery, driving partner enablement, adoption, and growth. Delivering a consistent; scalable and sustainable partner experience with tangible results in indirect customer retention improvement and partner experience.

Gloucester, United Kingdom

Senior leader, accountable for the client management of Intrado’s Top Enterprise Collaboration customer base. Industry agnostic with over 10 years success in Professional Services, across multiple disciplines, industries and business cultures. Adaptable and pragmatic in approach with a collaborative, communicative engagement style. Expertise across the customer life-cycle Sell; Build; Run. Structured in approach, well versed in best practice methodology, ITIL; P2 and LSS. Passionate about affecting positive change.

Global

Gloucester, United Kingdom

United Kingdom

• Accountable for the contracted operational delivery of multiple GMA Managed Print Service accounts across UK & Europe • On a day to day basis acting as a fully engaged project stakeholder for multiple interrelated projects across an extensive client portfolio• Lead relationship owner for KM BGB’s flagship strategic GMA • Matrix manager of a number of Subject Matter Experts ensuring maximum efficiency in client delivery• Routinely present my client portfolios strategic opportunities to internal senior management / stakeholders• Generation of incremental revenue through upselling print management solutions; leveraging resilience and balance loading to ensure mutual client partner profitability • Demonstrable Account Stabilisation: Created, improved & integrated Service Improvement Plans for internal & external customers e.g. governance implementation, escalation paths, direct service engagement,• Demonstrable Business Growth; Support key tender responses for the end to end delivery & integration of the KM MPS proposition; Support new MPS RFP’s; regularly present the KM OPS delivery model to client strategic procurement and IT teams; write tender responses and strategically advise on internal approaches to pursuit• Change Management: created the GMA European Delivery Model inclusive of standardised service integration; internal cross border charging; centralised escalation support paths based on ITIL best practice methodology.• KM ITIL Service Delivery Model: A key support in the design, implementation & optimisation of the BGB Konica Minolta Service Delivery model• Service Excellence & Improvement: introduced standardised templates and documentation; sponsored key internal work streams• Supported Service Delivery road shows, presenting the purpose & benefits of the Service Delivery model within the BGB OPS• Managing 3rd party relationships with solutions providers e.g. Y-soft & Nuance

Cheltenham

->Transitioned & transformed a fully integrated MPS solution into a UK based Global Retail client, Tesco PLC ->Managed Service Delivery, Technical Analysts and 3rd parties in delivering key milestones against the signed off Project Plan and Schedule->Line managed (interim) a team of UK Project Managers - delivering client & internal business projects->Accountable for simultaneously coordinating two technical MPS solutions for NHS Trust Chelsea & Westminster National Health Service & European retail giant Tesco PLC->Implemented a Senior Stakeholder Review Board and formal change control process->Liaised with sales & account teams to input into the Project resource & scheduling of new opportunities, with a keen focus on accelerating the time to revenue

Nationwide

->Transition managed from Conception to Delivery a significant MPS contract for the worlds largest asset management company BlackRock Inc.->Accountable for implementing new services and migrating current business offerings into one Central Head Office – Central Print room; Mail room service; Managed Print Service and Disaster Recovery ->Strategically enhanced Xerox’s global position with the client, through the successful performance and delivery of the new Managed Print Solution and migration of current services, developing the opportunity to implement the same proposition on a Global level, delivering key Project review presentations to the Global Client Vendor Managers from London to New York->Implemented a successful Change Management Strategy using Lean Six Sigma best practices and Prince 2 methodology to ensure a cohesive implementation of the clients new Print Policy->Created the SOW Transition and Transformation detail, wrote the Project key performance indicators (KPI’s) and milestones for the client prerequisite Project deliverables ->Managed & coordinated Technical & Service Delivery work streams integrating a Service Help Desk & Technical Hardware onto the client infrastructure against a business critical client migration schedule

Nationwide

->Managed a territory of the UK, coordinating a team of PM’s, supporting the Transition and Transformation of a national MPS offering for a Government organisation the Department for Work and Pensions->Accountable for the Transition and Delivery of the West of the UK’s Job Centres and Regional Offices->Followed Prince 2 project methodology and documentation to track the Project Management Information (MI)->Played a consultancy role in client business support engagement – building trust through the utilisation of a robust Project communications strategy ->Managed 3rd Party – Audit/Due Diligence team to carry out MPS solution design(s) responsible for relationship Mgnt; escalation and invoice signoff ->Delivered a successful implementation of a client Model Office (Test bed), coordinating Technical work streams, coordinated client technical resource in problem solving/issue resolution. Achieved the Programmes key Operational readiness milestone to move into the National Early Phase Deployment Stage

Nationwide

->Managed MPS Transformation of Head Offices for a key financial service player Lloyds Banking Group and supported transformation of over 2500 financial retail outlets ->Developed new business opportunities through understanding client requirements vs. service offerings->Designed MPS solutions and formulated parameters around Device Placement Strategy (DPS) for the Lloyds Banking Group Head Offices and supported branches->Delivered quarterly presentations to Xerox UK Project Management community, responsible for ensuring that the strategic corporate plan is delivered->Citrix Server device installation integration for the Cheltenham and Gloucester Building Society ->Led Lessons Learnt sessions, developed/shared best practice models, to improve process and procedures->Carried out due diligence and the solution design of the Rolls Royce Managed Print Service solution

Nationwide

->Managed a Public Sector Account using Office of Government Commerce pricing framework->Negotiated tenders, developed and closed new business opportunities managing the sales lifecycle->Designed small to medium sized office based solutions->Coordinated installations and training schedules

Ba, Business Strategy

Higher National Diploma, Business & Hr

Education record