Owain Davies Email & Phone Number

England, United Kingdom

United Kingdom

Accomplished Customer Success (CS) servant leader with a strong background in developing and implementing global Customer Success Programs for Zoom's partner community. Responsible for crafting and executing the program's overall global vision, strategy, and operational delivery, driving partner enablement, adoption, and growth. Delivering a consistent.

Gloucester, United Kingdom

Senior leader, accountable for the client management of Intrado’s Top Enterprise Collaboration customer base. Industry agnostic with over 10 years success in Professional Services, across multiple disciplines, industries and business cultures. Adaptable and pragmatic in approach with a collaborative, communicative engagement style. Expertise across the.

Global

Gloucester, United Kingdom

United Kingdom

• Accountable for the contracted operational delivery of multiple GMA Managed Print Service accounts across UK & Europe
• On a day to day basis acting as a fully engaged project stakeholder for multiple interrelated projects across an extensive client portfolio
• Lead relationship owner for KM BGB’s flagship strategic GMA
• Matrix manager of a number of Subject Matter Experts ensuring maximum efficiency in client delivery
• Routinely present my client portfolios strategic opportunities to internal senior management / stakeholders
• Generation of incremental revenue through upselling print management solutions; leveraging resilience and balance loading to ensure mutual client partner profitability

Cheltenham

->Transitioned & transformed a fully integrated MPS solution into a UK based Global Retail client, Tesco PLC ->Managed Service Delivery, Technical Analysts and 3rd parties in delivering key milestones against the signed off Project Plan and Schedule->Line managed (interim) a team of UK Project Managers - delivering client & internal business.

Nationwide

->Transition managed from Conception to Delivery a significant MPS contract for the worlds largest asset management company BlackRock Inc.->Accountable for implementing new services and migrating current business offerings into one Central Head Office – Central Print room; Mail room service; Managed Print Service and Disaster Recovery ->Strategically.

Nationwide

->Managed a territory of the UK, coordinating a team of PM’s, supporting the Transition and Transformation of a national MPS offering for a Government organisation the Department for Work and Pensions->Accountable for the Transition and Delivery of the West of the UK’s Job Centres and Regional Offices->Followed Prince 2 project methodology and.

Nationwide

->Managed MPS Transformation of Head Offices for a key financial service player Lloyds Banking Group and supported transformation of over 2500 financial retail outlets ->Developed new business opportunities through understanding client requirements vs. service offerings->Designed MPS solutions and formulated parameters around Device Placement Strategy.

Nationwide

->Managed a Public Sector Account using Office of Government Commerce pricing framework->Negotiated tenders, developed and closed new business opportunities managing the sales lifecycle->Designed small to medium sized office based solutions->Coordinated installations and training schedules

Ba, Business Strategy

Higher National Diploma, Business & Hr

Education record