With over three years of experience in the life and pensions industry, I am a heritage reporting manager at Phoenix Group, where I support the ReAssure Operations with powerful management information and insights. I am passionate about delivering strong customer outcomes, enhancing operational efficiency, and promoting a culture of continuous improvement. I hold a BSc in Accounting and Finance with Professional Experience from the University of Salford.In my current role, I lead the Performance and Forecasting team, ensuring that the resources and processes are aligned with the business objectives and customer needs. We also identify, produce, and collate relevant information to create reports for both internal and external stakeholders, such as Operational Managers, Senior Leaders, Regulators and Auditors. I leverage my skills in teamwork, accounting, and Microsoft Office to collaborate with various teams and functions, and to present data in a clear and compelling way.