Owen Appleton Email & Phone Number

Member of the FitSM Committee at ITEMO e. V., a nonprofit that manages and supports IT training standards, including the FitSM IT Service Management standard.

One of the main authors of the FitSM IT Service management standard. First released in 2014 and widely used by SMEs, research organisations, academic organisations, and in industry.

Amsterdam Area, Netherlands

Supporting delivery of specialist IT services to the science and research sectors, through the S3IT (Service and Support for Science IT) unit at the University of Zurich. Managing process introduction for a leading group in eScience and research IT support, S3IT. Developing policies and processes and overseeing their introduction into a complex research.

Director at a specialised consultancy providing management, strategy, policy and communication services to academic and commercial clients. Currently spending a lot of my time on the EC funded FedSM project, which develops the FitSM international standard for service management, and is especially suitable for the research sector, SMEs and federated.

Work on a wide variety of projects for ETL, including EC projects, communication services for the software sector and public sector tendering.Currently concentrating on work in the gSLM project, which seeks to apply commercial practices in service level management to the e-Infrastructure domain. Acting as communication manager for the project and.

Worked for ETL on KnowARC, an EU funded project developing the Advanced Resource Connector grid middleware. Later worked on a variety of projects including creation of non profit organisations and communication support for commercial organisations.For KnowARC, acted as Dissemination and Exploitation Manager for the project, representing ETL and KnowARC at.

Amsterdam Area, Netherlands

Providing limited term support on strategy and sustainability issues in support of the long term durability of the organisation. Assisting in the development and articulation of high level strategy for the Pan-European EGI community to assist in European scale research computing infrastructures and the development of the European Research Area.

Running a variety of communication and outreach activities for an EC funded research project that seeks to bring commercial IT service management to grids and other federated computing infrastructures.

Working at a small, dynamic communications agency for the science and technology sector.Work with clients including research centers, science and technology companies and European funded projects to ensure exciting and accurate media coverage of their work.Work on business development and expansion in the European market.

Worked in a small team to manage communications for a multinational research project including more than 90 academic partners. Set communications strategies, produced key material and found ways to manage a team of almost 150 members contributing to communication in 20 countries.

Producing communication material for an international research project co-ordinated by CERN. Produced press releases, created web sites, developed communication strategies and helped to organise international events.

Msc, Science Communication

Bsc, Biochemistry