Manager
Westborough, Massachusetts, United States
Intern May 2023 – August 2023● Participated in the screening and interview process of new franchisees ● Developed and employed recruiting strategies to fill employment gaps in management● Scheduled staff for both corporate stores to ensure staff met demand at all times Manager May 2021 – August 2023● Responsible for the opening and closing of the restaurant on a daily basis● Conduct employee performance reviews on an annual basis to provide feedback● Manage the schedule to ensure restaurant is appropriately staffed for specific times of day● Created strategies to improve sales during COVID aligned with COVID protocols ● Trained and onboarded all new employees and provided upskilling for those promoted Shift Leader January 2020-May 2021● Supervised the on-duty staff to ensure efficient and effective daily operations● Provided customer service for all guests and handled all customer complaintsCrew Member December 2018-January 2020 ● Operate the cash register by handling cash and credit card transactions reliably ● Process inventory by creating orders, putting orders away, and restocking shelves● Excelled at customer service by creating a friendly and welcoming environment