Owen Dignam Email & Phone Number

Dublin, Leinster, Ireland

Dublin

Charged with defining the UC strategy - “Why” for Vodafone Ireland. Engaged with senior stakeholders across Vodafone group to align with the wider global strategy. Interacted with Gartner analysts to fully understand industry trends. Communicated with members of product and delivery management team to manage the impact for their teams by educating on emerging digital solutions and technologies.⋄ Conducted specific key client interviews and discussions on digital transformation to collect accurate market data.⋄ Captured the proven consistent view to shape the product direction with emerging digital technologies. ⋄ Produced strategy document approved by Gartner analysts and delivered a presentation to 90 attendees which received outstanding feedback and generated positive engagement.

Ireland

Lead solution consultant teams (6-12) across Vodafone Enterprise client base. Primary focus; Public sector with support of strategic top accounts across multiple sectors and industries. Driving new sales while engaging with clients on solutions to transform their business and experience for citizens. Specific responsibility for all client maintenance revenues.⋄ Won top Solution Sales Manager 2015-2016, achieved 151% of 12M new sales target, delivering consistently for the enterprise business by exceeding targets every year. ⋄ Grew sales revenues by average 12% yoy, €54M new Sales during tenure, successfully secured client recurring revenues (annual), value €4.5M with 10% YOY growth.⋄ Regarded as inspirational leader by teams and peers, focused on continuous excellence by implementing new sales reporting process which increased accuracy in forecasting and a key contributor to sales process improvement workshops.

Dublin

Lead engineering team while enabling business transfer into Vodafone. Heavily involved with sales team and their clients, presenting at bid meetings etc. Sales and leadership talents were recognised by Enterprise Director and lead to successful appointment as Head of Sales.⋄ Provided technical advisory to the sales team, operational representative at sales meetings, written tender material, key contributor to over €1.5M of successful bids.⋄ Key member of the integration team; managed the transfer of C&W Ireland business into Vodafone Ireland. ⋄ Represented the interests of the C&W business during the TUPE of 79 staff and revenues of €26M.

Ireland

Managed engineering (20 staff), hosting (3 staff) and 3rd level support team (6 staff). Delivering technical projects for clients in Ireland and Europe. Responsibility for all client technical escalations and hosting team managing the C&W Ireland Tier 2 data centre.⋄ Reduced opex by 25% through cost reduction programmes without compulsory redundancy and facilitated to the successful upskilling of redeployed engineers into sales roles.⋄ Managed challenging relationships, senior manager on negotiations with unions and employee representatives.

Dublin

Started technical career as a trainee technician, progressed to Senior Engineer deploying and supporting complex UC solutions for clients.⋄ Built trusting relationships with clients; advised on solutions and brought technical thought leadership which led to continued business and valued reputation.

Dublin

Customer Service across Ireland.

Dublin

Learning the trade!

Ireland

Personally, secured funding from banks and negotiating with public bodies for grants to fit out a state-of-the-art premise for childcare services.- Researched the market and found a niche to create a childcare business from scratch with annual turnover of €240K per annum, serving a customer base of 110 children while employing 12 staff.- Managed personal integrity throughout - ensured all debts were repaid during challenging liquidation process.

Bsc, It & Computing

Education record

Located at Sandhurst Military Base a 4 module programme developing leadership skills around the military style of leadership. "Serve.

Electronic Engineering

Certificate in Electronic Engineering.