Owen Lloyd Email & Phone Number

London, England, United Kingdom

• Responsibility for the management, training and development of approximately 60 team members• Leading on the recruitment, onboarding and training of the Guest Experience Team• Leading the Guest Experience Team new starter training programme, including modules related to Health and Safety, Access customers, Cash Handling, Auditorium Management and Security.• Management of the Guest Experience Team rota• Duty management of performances of the resident production and Sunday… Show more • Responsibility for the management, training and development of approximately 60 team members• Leading on the recruitment, onboarding and training of the Guest Experience Team• Leading the Guest Experience Team new starter training programme, including modules related to Health and Safety, Access customers, Cash Handling, Auditorium Management and Security.• Management of the Guest Experience Team rota• Duty management of performances of the resident production and Sunday concerts• Coordinating and managing the safe operation of the building alongside other members of the Theatre Management team and the Technical and Building Services Manager.• Management of Front of House operations, ensuring all LW Theatres policies, procedures and licensing terms are adhered to. • Oversight of daily accounts and sales, working alongside the Retail Supervisor to ensure discrepancies and issues are resolved accordingly. • Working closely with the Bar and Retail Supervisors to ensure an effective and profitable operation is run and that all food, beverage and merchandise opportunities are maximised. • Ensuring LW Theatre’s ‘incredibly high standards’ of customer service are upheld and developed to create a welcoming, safe and professional theatre environment.• Production and management of Access Guest materials and guides, including triggers sheets and welcome documents, to provide a safe and inclusive environment.• Delivery of Access and Educational performances alongside other members of the Theatre Management team.• Under direction of the wider management team, assisting in the practical application of the Company’s Health and Safety Policy, Security Strategy, Fair Access Policy, Customer Charter and other applicable management arrangements, policies and procedures across the front of house operation.• First Aider• Personal License Holder• IOSH Managing Safely Certificate holder Show less

London, England, United Kingdom

In this role, I am part of the core senior management team in charge of the launch of the brand new Marylebone Theatre. I have led on the following projects:- Management of the theatre, with particular focus on Front of House Management, Customer Experience, Community Engagement, Health and Safety, Licencing and Policy development.- Take the lead in the effective and efficient running of the venue, including compliance with statutory obligations, health and safety management… Show more In this role, I am part of the core senior management team in charge of the launch of the brand new Marylebone Theatre. I have led on the following projects:- Management of the theatre, with particular focus on Front of House Management, Customer Experience, Community Engagement, Health and Safety, Licencing and Policy development.- Take the lead in the effective and efficient running of the venue, including compliance with statutory obligations, health and safety management, presentation and housekeeping, the retail activity and customer service standards.- Managing a team of 17, including a team of theatre ushers, a Duty Manager and two Front of House Managers. - Overseeing the creation and development of the FOH Operations prior to the launch of the theatre, including assembling a full FOH team, overseeing refurbishments in the auditorium and FOH areas, processing all relevant licencing applications with Westminster City Council, creating all theatre risk assessment and developing all policies and health and safety documents for the theatre. - Led on the implementation and operation of the Theatre's Health and Safety Policy and Management Arrangements at the theatre along with the management plans which arise from the Policy in advance of the venue's opening- Complete safety reports (accident, incident, near miss) and carry out investigations in accordance with the theatre's procedures in a full and timely manner.- Creation of a fundraising scheme, which includes a full annual membership scheme for Marylebone Theatre, legacy gift giving, and a donation scheme. - Take the lead in the recruitment, training and development of all front of house staff and volunteers at Marylebone Theatre. Actively support the development of all members of staff, and ensure their welfare is prioritised at all time. - Hold and perform the duties of a Personal Licence Holder. - Hold the role of 'Senior Lead for Safeguarding' at the theatre. Show less

London, United Kingdom

In September 2019, I moved to the Catering and Conferences team within the university, taking on a more senior role as Events Coordinator. This role focused upon income generating events within the university, where I provided a full end to end event management service from the initial enquiry to the event delivery.My main accountabilities were :- Selling and up-selling event spaces within the university to external clients- Following up all sales leads, and following sales… Show more In September 2019, I moved to the Catering and Conferences team within the university, taking on a more senior role as Events Coordinator. This role focused upon income generating events within the university, where I provided a full end to end event management service from the initial enquiry to the event delivery.My main accountabilities were :- Selling and up-selling event spaces within the university to external clients- Following up all sales leads, and following sales processes- Drawing up contracts, booking forms, service level agreements and raising invoices- Managing all aspects of the event from start to finish- Organising and managing a variety of internal events for the University- Managing catering orders, AV requests and any other client requests- Working with a range of staff to ensure smooth running of the event (Catering, Security, Porters, IT, Estates)- To market the university facilities, and review to ensure that this most efficient- Managing events on the day, and ensuring clients needs are met- Managing Summer School Bookings at the University in Non-Term Time- Overseeing Temporary staff as Conference/Hospitality Assistants for Summer Schools and other events Show less

London, United Kingdom

I supported the Marketing and Events team in delivering high profile events, from planning to execution and subsequent analysis, in order to raise brand awareness and generate leads. I took responsibility for the delivery of campus based Open Day events, responsible for up to 60 student ambassadors, and 30 full time staff. I also led on marketing materials for the events team, bringing together all branded content and marketing elements to provide clear collateral for distribution before and… Show more I supported the Marketing and Events team in delivering high profile events, from planning to execution and subsequent analysis, in order to raise brand awareness and generate leads. I took responsibility for the delivery of campus based Open Day events, responsible for up to 60 student ambassadors, and 30 full time staff. I also led on marketing materials for the events team, bringing together all branded content and marketing elements to provide clear collateral for distribution before and during the event. Post event, I assisted with analyzing and measuring the success of events, to ensure that they persuade audiences to change decision behaviour to the commercial advantage of the university. We used a range of factors to measure against, before presenting to senior staff and the directorate to review the overall success. Working on across 3 campuses, I continuously liaised with representatives from faculties and other directorates to facilitate integrated activities into the events programme across all sites.On the marketing side of the role, I supported the generation of planned/reactive marketing campaigns in order to raise brand awareness/generate leads. This ranged from social media marketing and content marketing, to OOH marketing and print campaigns. I worked closely with the Marketing Manager to manage the marketing campaign process from generation of brief, briefing the agency, delivery of concepts, traffic of ads to market, in campaign optimisation, through to post campaign review and recommendations for the future. I also managed the marketing partnership between the university and Charlton Football Club. I regularly liaised with representatives from the club to update the range of advertisements and marketing that we had with the club (programme ads, screen ads, pitch side boards). I took an active role in working with the social media officer, creating paid social posts through Facebook’s Business Manager for Facebook and Instagram. Show less

Leicester, United Kingdom

In this “DMU Frontrunner” placement, I worked in the Events and Business Development department of the theatre alongside my studies.I was responsible for processing all internal events, using Artifax software and Outlook to confirm and manage bookings for our event spaces in the theatre, ranging from seminar rooms to rehearsal spaces and events in the theatre spaces. I took external enquiries by phone and email, and dealt with them in a timely manner. Part of my placement objective was… Show more In this “DMU Frontrunner” placement, I worked in the Events and Business Development department of the theatre alongside my studies.I was responsible for processing all internal events, using Artifax software and Outlook to confirm and manage bookings for our event spaces in the theatre, ranging from seminar rooms to rehearsal spaces and events in the theatre spaces. I took external enquiries by phone and email, and dealt with them in a timely manner. Part of my placement objective was to ensure that the events calendar was kept full, and often sent out room hire/delegate package deals to our marketing list to increase bookings. Other admin responsibilities included hiring furniture from external suppliers for large events, managing catering requests for events, and ensuring that event form packs were distributed to all concerned parties prior to the event (Tech/Catering/FOH/Operations)After 3 months in the role, I progressed from a primarily administrative role, and began developing my events planning skills. I assisted the Event Coordinator with planning and delivering a range of events from theatre press nights, to small conferences. I regularly set up and set down the rooms, taking charge of the event from inception to reflection. Many of these larger events involved coordinating a variety of teams, particularly press nights which required briefing and managing the hospitality team, tech team and front of house teams to ensure a smooth running event.I attended weekly Hospitality and Events departmental meetings to discuss the upcoming events, and reflect on past events. These gave me a real insight into the logistics of a large events venue, and helped to develop my interpersonal skills.Following the completion of my placement, I was asked to return to assist due to a staff absence. I took on the role of Events Coordinator, a step up from my placement role, and continued to build on skills learnt in my placement at Curve. Show less