Micah Owens Email & Phone Number

Charlotte, North Carolina, United States

Hired in 2018 and was promoted in 2022 based on strong performance. Currently work as the Fresh Tap Market Manager (40+ hours per week) while concurrently serving as the Quality Assurance Manager (~5 hours per week). Serve on the company’s Risk Management Committee. Present/report audit findings to senior leadership (e.g., CEO, VP of Sales, etc.). As Fresh Tap Market Manager, direct draft service and cleaning department operations, leading team of 10 direct reports (Draft Techs, various levels); service ~1,000 restaurants & bars within a 5-county territory:•Ensure safety and regulatory compliance (team works with hazardous chemicals), create training presentations (i.e., new hire orientation), and work on routing software (create new routes, etc.).•Recruit/Train/coach/mentor employees. Oversee ongoing projects, including internal audits. •Oversee and maintain a fleet of 8 vehicles. Manage department budget. •Create high-impact training courses, improving safety/compliance. Write Standard Operating Procedures.•Develop market best practices based on Distribution House client processes; improving safety & efficiency.

Charlotte, North Carolina, United States

As QA Manager, ensure suppliers’ licensing agreement terms are adhered to and quality is upheld; collaborate extensively with the Sales department (sales reps and leadership). Tasked with maintaining records, organizing internal audits, checking dates/rotations, and more.

Charlotte, North Carolina

As Senior Draft Technician & Certified Trainer (2018-2022), served as go-to-person to remedy complex issues. Responsible for writing new Standard Operating Procedures (SOPs), developing training materials for the Learning Management System (LMS), assisting other Technicians (via phone and in-person), managing inventory, troubleshooting/optimizing draft systems, and more; conducted meetings in Manager’s absence:•Trained 12 of 16 new Draft Technicians. Maintained company vehicles.•Upheld Brewers Association maintenance and cleaning schedules at nearly 300 retail customer accounts.•Generated significant revenue by upselling products and cultivating account relationships.

Troutman, Nc

Elborn Holdings LLC was a private label mattress company selling to various Internet retailers; company had more than 30 Warehouse Associates, 3 Telemarketers, and several Fulfillment Associates. Responsibilities were diverse and included various administrative, support, data management, training, and business development functions. Private Label Design Leadership team member, successfully designing products and overseeing product testing. •Recruited/hired and trained employees (warehouse staff, telemarketers, and fulfillment associates). •Drove business development efforts by generating leads (leveraged various advertising and social media), prospecting new business (extensive cold calling), and utilizing online job boards.•Developed/wrote ecommerce website, print and online advertising copy. •Generated $750K in additional annual revenue by creating/managing new “adjustable bed” program. •Successfully created and managed retailer programs. Analyzed customer trends and conversion rates (leveraged data analytics), performed cost analysis, procured parts and supplies, managed/maintained inventory (controlled costs), and wrote/presented budget and other reports. •Increased shipment accuracy, working with suppliers/vendors to remedy issues and revise the company’s existing management system. Enhanced services while reducing operating costs.•Handled incoming calls regarding billing, customer service, sales and warranty claims.

The University of North Carolina at Wilmington is a public research university and part of the University of North Carolina system; the University is classified among “R2 Doctoral Universities ─ High research activity”. Worked part-time while completing Master of Public Administration (MPA) degree. •Wrote successful grant proposal for a rural nonprofit organization.•Responsibilities included data gathering/entry (extensive use of MS Office products), research staff supervision, academic research, network support, grant writing, and more. •Developed/implemented rural volunteer recruitment & management strategies as well as MS Excel-based client tracking database. •Co-authored and presented academic report on the capacity of nonprofit organizations in Southeastern North Carolina.

Strazhitsa, Bulgaria

The United States Peace Corps was founded in 1961 and is an independent agency and program of the U.S. government that trains and deploys volunteers to provide international development assistance. Served as a Volunteer in Bulgaria, organizing and teaching formal and informal classes (English, technology skills, etc.) to both youth and adults.•Scheduled/conducted meetings and cultivated relationship with local officials and other community influencers in the town of Strazhitsa.•Increased youth participation, implemented community development and other programs, and successfully leveraged school partnerships to address the anti-human trafficking issue in the region. •Promoted diversity through creating opportunities benefiting disadvantaged, minority, and local youth and adults; increased minority participation in existing events.

Wilmington, Nc

Cornelius, Nc

Master Of Public Administration (Mpa), Non-Profit/Public/Organizational Management, Gpa: 3.89

Bachelor Of Arts (B.A.), Anthropology

Activities and Societies: Lambda Alpha Honors Society