Kyla Owens, Mba Email & Phone Number

Chicago, Il, Us

• Attend site weekly staffing calls to review and provide guidance regarding solutions to associate recruitment, shift scheduling, current staffing performance, and future staffing needs.• Coach, develop and support leadership through decision making with empathy and sound judgment through leadership 1:1s, roundtables and training.• Use data and metrics to identify trends, make data driven decisions, and measure the effectiveness of HR programs and initiatives. Prepare reports and present findings to business leaders, providing insights and recommendations for continuous improvement. • Mange employee relation matters, including conflict resolution, investigations, and disciplinary actions. Provide guidance and support to managers and employees on HR policies procedures, and employment laws, ensuring fair and consistent treatment. • Influence and guide business leaders to understand their objectives, challenges and workforce needs. Provide HR expertise and guidance to help drive business success. • Led and managed talent review process, facilitating discussion with senior leaders to identify top talent and create individual development plans.• Executed various launch actions such as producing site launch playbooks, arranging and delegating day 1 plans, provided site HR training, managed 80% of daily road to launch (RTL) tasks. As well as traveled between HR training site in Ohio and Operations training site in Colorado. • Coordinated and executed site donation and give back initiative in partnership with the Northern Illinois Foodbank that generated over 900 donation items and a $2000 monetary donation. Implemented initiative as direct response to increased site market theft and food inflation.

• Supported associates and managers with routine, day-to-day HR questions, needs, and inquiries, providing world-class service and ensuring you guide our teams to the right resources to ensure a quality and timely solution• Provide HR guidance to site leadership on achieving operational objectives while minimizing engagement impacts• Influenced leadership (typically Area Managers and Operations Managers) during associate-impacting decision making• Participated in HR investigations and coordinating appeals• Interpret employee engagement data and recommending action items to deliver results• Provide leadership development support to onsite Area and Operations ManagersAdministrative And Systems• Tracked attendance to coordinate with managers to ensure associates are on the correct schedule patterns• Complete and bridge metric gaps on daily and weekly reports regarding attendance, attrition, engagement, labor fill, etc• Assisted managers in responding to associate questions on time, benefits, accommodations, loa, etc.• Assisted Recruiting, as necessary, with new hire orientations and interview loops.• Facilitated the internal recruitment process by coordinating internal job requisitions, scheduling interviews and administering the associate internal transfer portal

Office Of Recreational Services

Assigned the task of developing a Leadership and Training Program for the staff and conducted department-wide staff training for over 200 employees in preparation for two upcoming academic school years.Executed employee recognition concepts such as the “High Five” Board, where employees and management have the ability to recognize each other for excellent service and “Employee of the Month” reward procedure.Served on committee for a new University-Wide Wellness Initiative and actively involved in the development of the new strategic plan.Collaborated with direct supervisor to organize and coordinate an all staff picnic that stimulated engagement between the employee groups. Implemented centralized employee onboarding process and developed a new formatted presentation that created a more consistent experience for all new employees. Organized an information session for new potential student workers, which covers expectations set by Recreational Services and exchanges between current employees and student workers for a better understanding of the jobs.Supervise Student Administrative Specialist to provide guidance for recruitment, onboarding and employee infraction as well as reward matters for the Office of Recreational Services.Worked with direct supervisor to revise the performance evaluation procedure for student staff members.

Toledo, Ohio

Prospected for new students utilizing Customer Relationship Management (CRM) software and entered data into the system in order to build continuous relationships with potential students for the University.Greeted guests and families, directed phones calls to appropriate staff and implemented a hiring process for new staff members as requested by the Assistant Director of Undergraduate Admissions.Guided campus tours for prospective students and their families in large groups of approximately 50 to 100 individuals and made it a memorable event showcasing the school pride.

Maumee, Oh

Redesigned performance management eLearning modules utilizing Articulate 360 presenter software for a more engaging and interactive experience for all employees and managers.Collaborated with Talent Management Manager to create reference material for all HR managers and employees for the first mid-year review training webinar.Produced Talent Management resource guides and created resource booklets utilizing Microsoft Publisher for new HR managers and employees as a quicker reference to the Talent Management SharePoint website. Executed strategic strategy with Senior Manager of Organizational Learning to reorganize Dana’s Learning Management System, SkillPort, for more accessible usage by employees and managers. Conducted training webinar for the Dana Trainer Leaders team for Articulate 360 presenter software for the team to implement immediately in upcoming eLearning department presentations. Created a condensed SkillPort Administrator training guide for all future administrators and instructors.Coordinated with the training team for Accenture Company to strategize course layout in Dana’s Learning Management System, SkillPort, for over 200+ training courses and sessions.

Built customer loyalty through courtesy, friendliness and excellent customer service from handling banking transactions in an accurate and timely manner to addressing each customer by name.Ensured customer awareness of products and services offered by the bank and identified opportunities for cross selling of the value-added bank products and services.Processed customer deposits and withdrawals, loan payments and opened new accounts along with responded to customer inquiries regarding current account information and maintenance.Elevated customer satisfaction through resolving issues immediately working well with all personalities and handled difficult customers with diplomacy.

Bachelor Of Business Administration (Bba), Finance

Masters Of Business Administration - Mba, Administration/Human Resources