Oxana Radchenko, Cma Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Sales Operations Management by:  Identifying, managing and accelerating the sales pipeline by market segment.  Ensuring the achievement and execution of the team/area sales targets.  Establishing accurate forecast and anticipating corrective maneuvers to meet the goals.  Monitoring sales performance leveraging on robust KPIs (sales, operational, and financial metrics) and generating targeted reporting to drive effective and timely decision making.  Managing sales operations team: goal setting, sales incentives and compensation, headcount management and promoting the collaboration among cross functional teams. Sales Operations Excellence by:  Designing processes and standards to continuously improve the performance of the sales team.  Driving ad-hoc projects to enable superior business, sales and finance excellence.  Anticipating and mitigating sales operations risk.  Guaranteeing the accuracy and quality of CRM data to generate robust reporting and continuously improve customer satisfaction. Sales Operations Strategy by:  Serving as a key contact to define sales and territory strategy.  Running quarterly and annual business reviews and operational planning. Key account and channel relationship management by:  Nurturing relationships with the most critical and targeted accounts (end users or distribution channel) to sustain critical partnership.  Anticipating customer needs evolution and creating a profitable and sustainable collaboration.

Dubai, United Arab Emirates

Supporting Professional Services Area Manager and Regional Delivery Manager. EMEA Project Accountant Team Lead (10 team members)• Leading the revenue and cost forecasting processes for the regional P&L. Risk analysis and forecasting.• Project financials analytics, inclusive of costs, hours and profitability. Tracking business critical KPIs while providing sound guidance to the business with regards to compliance. • Coordination of workflow related to projects: improvement of internal cooperation between departments and liaising with external vendors. • Responsible for running weekly forecast meetings with a team of project managers as well as providing sound financial guidance and related forecasts to senior management. • Monitoring and mitigating risk on Unbilled Revenue, unbilled reserves. Active position on reducing the aged unbilled by working with the PM and Sales communities. • Working with Partners, Partner PO Services and Accounts payable to resolve ad hoc issues.

• Completed a project on sales performance for Turkey, Middle East and Africa to identify the lack of resources, potential areas of development and the ranking of account managers in order to improve booking numbers and market coverage.• Deep dive segmentation of UAE market to restructure the sales model.• Working closely with UAE Country Manager and Gulf Sales Area Manager to ensure accurate forecasting, understanding of market trends and segmentation of the UAE market, analysis of the market in order to identify potential for gaining market share.• Liaising with various parts of the business to establish a close working relationship to ensure smooth sales, production and delivery process.• Reduction of outstanding field inventory for the region by identifying, tracking and returning the equipment.

• Segmentation of EMEA market to increase GFS sales: analysis of GFS penetration rates in EMEA, GFS EMEA performance vs. core sales performance. Industry vertical analysis, business unit analysis, Enterprise vs. Midmarket analysis. (In progress)• Improvement of internal inquiry to order processes: adjusted the existing process by evaluating the shortfalls and providing solutions. Process updated and changes implemented• Training as a contract specialist for Austria and Eastern Europe• Asset management for the Netherlands

Business Operations Leadership Development (BOLD) ProgrammeProgramme covers a wide range of topics. Various rotations within the country office allow to improve understanding of the business and obtain a helicopter view. Attended 3 weekly training sessions in the Irish, UK and US offices in order to obtain perspective of the business in each country and build a network. Gained an understanding of various business units and other middle and back office departments. • Business Processes and Controllership project to analyze and reduce travel expenses as well as general sales spending. Several findings were taken into account when generating a new spending policy.• A project on IT market segmentation investigating potential ways of increasing sales in certain areas. The project consisted of analysis and a set of recommendations, some of which were taken into account when restructuring the market.• Business analysis on country level, area level, district level, forecasting, business unit reporting. Created templates for various reports.• Daily support for the CIS Sales Team by providing analytics as well as being a liaison between partners, sales and cross-functional teams within the company.

Msc Economics, Stock Market And Investments

Activities and Societies: LizaAlert Search and Rescue team, Lacrosse A wide course of study. Subjects include: Microeconomics.

Bachelor Of Sciences, Banking And Finance

Bachelor Of Sciences, Economics

Activities and Societies: ICEF Outreach, Case club, A series of lectures on modern marketing techniques

International Baccalaureate, Economics, Chemistry

Activities and Societies: Chapel choir, Chamber choir, President of the Charity organization, Lacrosse team.