Hello! I assist clients in maximizing the use of our IAM software, ensuring effective utilization and security of their data. I also manage and resolve complex customer issues in collaboration with Product Managers and Support Management, applying my expertise in cloud technologies, specifically Azure, and scripting with PowerShell. I have a strong academic background in Information Systems for Business Performance (ISBP) from University College Cork, which has formed the foundation of my career in IT. I have also acquired multiple certifications in SQL, PowerShell, Business Analysis, IT Support, System Administration, IT Security, and more, demonstrating my commitment to continuous learning and upskilling. My previous roles as a Business Analyst and an IT Support Engineer have honed my ability to adapt and thrive in fast-paced environments, deliver high-quality results, and understand business requirements and processes. I am not just a technical problem solver, but also a strategic solution provider who aligns with business objectives and goals.