► Analysed workforce development needs of partnering organisations to design, deliver and evaluate tailored training programmes.► Delivered skill building training programmes including Team Leading, Management, Business Administration, Customer Services etc. to upskill clients and improve workforce performance.► Facilitated clients development initiatives through skill assessment, mentoring, feedback systems, reward/recognition, talent management and career pathing to encourage high… Show more ► Analysed workforce development needs of partnering organisations to design, deliver and evaluate tailored training programmes.► Delivered skill building training programmes including Team Leading, Management, Business Administration, Customer Services etc. to upskill clients and improve workforce performance.► Facilitated clients development initiatives through skill assessment, mentoring, feedback systems, reward/recognition, talent management and career pathing to encourage high potential employees► Developed innovative learning and development techniques including e-learning software, mobile, PowerPoint presentations to deliver training within the workplace.► Worked directly with corporate clients to develop personal development plans for managers using SMART targets goal setting tool with built-in quarterly reviews to evaluate progress.► Ensured staff gained and developed the skills needed to carry out their jobs effectively through skill gap analysis technique.► Utilised technology software to create easy online and offline access to vital learning and development opportunities for clients including skill gap analysis, knowledge and competency based assessment processes, e-Learning content, training plans/ schedules, feedback, progress reports etc.)► Identified and delivered professional development programmes to clients in line with job roles and organisational requirements.► Managed the integration of on-line training systems for all stakeholders providing an overview of all activities completed.► Ensured that stakeholders were satisfied with the level of service provided through appropriate feedback system.► Mentored clients to meet specialised role objectives such as managing personal development, risk management in own area of responsibilities, providing leadership, managing conflict in a team and developing working relationships.► Conducted regular research to keep abreast with important changes in laws related to training programmes. Show less

► Researched and developed course contents for capacity building training programs e.g. Leadership and Management, Team Leading, Effective Communication in the work place, Stress Management etc.► Initiated the redesign of vocational training courses from word documents into innovative power point slides to improve the quality/method of delivery and appeal to client's different learning styles.► Conceptualised and created business course materials incorporating innovative contents… Show more ► Researched and developed course contents for capacity building training programs e.g. Leadership and Management, Team Leading, Effective Communication in the work place, Stress Management etc.► Initiated the redesign of vocational training courses from word documents into innovative power point slides to improve the quality/method of delivery and appeal to client's different learning styles.► Conceptualised and created business course materials incorporating innovative contents including, case studies, hands on projects, role plays, power point presentations, discussion etc. for accreditation by global bodies e.g. Edexcel and Pearson.► Prepared tender documents and proposals to seek funding for new training projects all year round► Managed stakeholder relationships related to Curriculum Development, L&D, Training, clients' registration/certification etc. to ensure training programs are completed within time► Performed HR and oversight functions on over 20 contracting staff to ensure adherence to quality standards.► Developed and delivered tailored training programs to Job Centre Plus clients in line with government initiative to reduce unemployment.► Planned, designed, implemented and reviewed training curriculum to satisfy clients' continuing L&D needs and ensure learning is linked to job roles► Initiated the integration of ILT into training programs to enhance the learning experience of clients.► Developed and implemented a best practice people management system to gather feedback from new and established employees which led to Investors in People Gold Award. ► Led the train the trainer initiative to develop trainers in house through mentoring, coaching, shadowing etc. to save recruitment cost.► Evaluated the effectiveness of training programmes utilising SAR and QIP tools to determine strengths and areas for improvements.► Led meetings to verify training standards/ practices and share best practice within the organisation Show less

► Prepared and delivered lectures and seminars at undergraduate and postgraduate levels with emphasis on Business Organisation Analysis, Corporate Governance and Business Ethics, Strategic Management, Human Resources Management and Organisational Behaviour with over 90% pass rate.► Contributed to the development, planning and implementation of a high quality curriculum.► Utilised Learning Management System platform (Moodle) effectively to aid online management of learning and training… Show more ► Prepared and delivered lectures and seminars at undergraduate and postgraduate levels with emphasis on Business Organisation Analysis, Corporate Governance and Business Ethics, Strategic Management, Human Resources Management and Organisational Behaviour with over 90% pass rate.► Contributed to the development, planning and implementation of a high quality curriculum.► Utilised Learning Management System platform (Moodle) effectively to aid online management of learning and training and also trained other lecturers.► Designed appropriate learning materials, session plans and examination papers.► Maintained paper and electronic learning records to monitor student progress, achievement and attendance► Supervised and assessed postgraduate dissertation both face to face and electronically.► Invigilated and supervised examinations and other assessments when necessary.► Coordinated business presentations and case study analysis providing constructive feedback to students.► Participated in peer review sessions and lesson observations to promote quality of teaching and learning. Show less

► I was awarded WOW factor employee of the week from customer's survey on services received within the store and how satisfied they were.► I led a team of 5 operations and sales assistant, coordinated and assigned tasks, resolved conflicts within the team and escalated issues to senior store management when required.► Ensured compliance with all regulatory requirements including Health & Safety, security and product safety.► Maintained an effective handover from the off going shift… Show more ► I was awarded WOW factor employee of the week from customer's survey on services received within the store and how satisfied they were.► I led a team of 5 operations and sales assistant, coordinated and assigned tasks, resolved conflicts within the team and escalated issues to senior store management when required.► Ensured compliance with all regulatory requirements including Health & Safety, security and product safety.► Maintained an effective handover from the off going shift and delivery of pre-shift briefings.► Supervised team members to meet daily performance standards for quality, productivity and performance Show less