COOP-4461 Agile Project Management

Certified Scrum Master with over one year of experience in leading cross-functional teams to deliver high-quality software products. Skilled in facilitating Agile ceremonies, managing backlogs, and working closely with product owners and architects to synchronize on complex issues. Adept at removing technical barriers and ensuring smooth sprint execution. Proficient in Jira and Confluence for tracking issues and reporting to upper management.Facilitate Daily Scrum Meetings: Conduct daily stand-ups with multiple teams, ensuring clear communication and alignment on sprint goals.Sprint Planning & Reviews: Lead sprint planning sessions, define sprint goals, and guide teams in selecting tasks from the backlog. Conduct sprint reviews to gather feedback and ensure the delivery of high-quality features.Retrospectives: Organize and moderate retrospectives at the end of each sprint to identify areas of improvement and implement actionable strategies for continuous improvement.Technical Support & Issue Resolution: Collaborate with developers and QAs to remove technical barriers, troubleshoot issues, and ensure timely resolution.Backlog Management: Maintain and prioritize the backlog in collaboration with product owners and architects. Synchronize on complex issues and make adjustments as necessary to meet sprint objectives.Reporting to Upper Management: Participate in weekly program reviews to report on sprint progress, potential risks, and team performance.Tool Proficiency: Utilize Jira and Confluence for tracking issues, managing documentation, and generating reports for stakeholders.

-Operating mobile and prepaid billing cycle for each month regularly. -Solving customer tickets based on SLA and working with desing team to provide fix. -Be in charge of deploy to fix or development that provided by design team on Oracle DB and linux system-Process monitoring of security gap on linux systems.-Process monitoring of UC4 based on regular jobs at Oracle DB and linux systems and respond to the failures-Creating otomation flows on UC4 for recursive jobs

Tier 2 Product Suport Engineer @ Netaş (Sep. 2014 – Present)- Providing second level support for Genband VoIP Application Server’s signaling, fault management, performance and security issues- Working closely with Tier I and Tier 3 support teams- Accepting problem reports from CRM tool queues(Salesforce), analyzing data and providing solutions- Troubleshooting problems online at customer networks, collecting traces and performing immediate configuration and engineering solutions- Determining software bugs, documentation faults and escalating to relevant teams with JIRA- Providing regular updates to customers about resolution progress- Duplicating problems in product labs, testing with 3rd party products and simulation tools- Writing Sip script to reproduce customer's issues- Carrying pager for 24/7 support of E1/E2 outages and business critical customer issues - Reporting robustness and enhancement ideas to help design teams improve product quality - Analyzing signaling scenarios and composing automation scripts to be run within automation tools by other teams

Understandig to sip protocol and writing sip script with sipp