• Manage and develop a team of 28 unionized technicians to provide quality customer service while achieving company objectives and supporting corporate values and objectives in the areas of health and safety, customer service, quality, profitability, efficiency, revenue, and product promotion• Oversee operational planning focusing on continuous cost and quality improvements; involved in people management duties including hiring, training, talent development, coaching, training, performance… Show more • Manage and develop a team of 28 unionized technicians to provide quality customer service while achieving company objectives and supporting corporate values and objectives in the areas of health and safety, customer service, quality, profitability, efficiency, revenue, and product promotion• Oversee operational planning focusing on continuous cost and quality improvements; involved in people management duties including hiring, training, talent development, coaching, training, performance management, and succession planning• Successfully manage communication with the project stakeholders/experts, create business cases, project charter, work breakdown structures, gather functional and technical requirements, ad-hoc analysis, project planning, and schedule. • Led the Rework Quarterback Initiative Project to investigate rework systems installed for commercial and residential customers by combining data from multiple tools and feedback from technicians; this resulted in facilitating progress in preventing future rework and reducing operational costs while boosting customer satisfaction• Led the implementation of the PDA (primary dispatch area) project to initiate and apply PDA policies resulting in reducing operational costs and increased stakeholder satisfaction• Foster and control work quality and adherence to procedures, and supervise equipment including the vehicle fleet• Develop effective relationships/partnerships with internal and external client groups (Union, managers, clients, etc.); act as a point of escalation on-site issues and provide effective problem resolution by negotiating changes in different aspects of a project - Scope, Time, Risk, Change, and Closure• Communicate effectively, presenting key information to help leaders make timely and well-informed Show less

• Provided installation, maintenance, and repair services for business and residential customers using the most advanced network technology in the market• Managed all on-site installation, repair, maintenance, and test tasks for Fiber TV, high-speed internet, home phone• Provided outstanding service to customers through positive communication and a professional appearance and conduct; also support the Bell brand by highlighting the benefits to customers• Involved in troubleshooting… Show more • Provided installation, maintenance, and repair services for business and residential customers using the most advanced network technology in the market• Managed all on-site installation, repair, maintenance, and test tasks for Fiber TV, high-speed internet, home phone• Provided outstanding service to customers through positive communication and a professional appearance and conduct; also support the Bell brand by highlighting the benefits to customers• Involved in troubleshooting complex telecommunications products and systems using test equipment, smartphones, and PC; skillfully and safely operate hand tools and power equipment to complete tasks while following all company Health and Safety rules and policies• Maintained up-to-date knowledge of new products and services on a proactive basis Show less

• Managed and coordinated office administration and procedure by supervising a team of 6 administrative assistants/customer service representatives to ensure organizational effectiveness, efficiency, and safety• Performed work assignment, performance and attendance oversight, coaching, training, development, performance management, and completing performance appraisal as per the organization's policies and applicable legal requirements• Maintained operations by following policies and… Show more • Managed and coordinated office administration and procedure by supervising a team of 6 administrative assistants/customer service representatives to ensure organizational effectiveness, efficiency, and safety• Performed work assignment, performance and attendance oversight, coaching, training, development, performance management, and completing performance appraisal as per the organization's policies and applicable legal requirements• Maintained operations by following policies and procedures, maintained confidentiality, and contributed to team effort by accomplishing related results as needed Show less