İbrahim Özer Email & Phone Number

Istanbul, Turkey

İstanbul, Türkiye

Maltepe, İstanbul, Türkiye

I am an IT Specialist at Bureau Veritas, an auditing company, where I have been working since 2023. In this role, I provide comprehensive support in end-user assistance, network management, server administration, AD, and Azure support. I also hold ISO 27001 and ISO 9001 certifications, further enhancing my expertise in ensuring robust IT infrastructure and compliance standards.

İstanbul, Türkiye

As an IT Support Specialist at Turkcell Global Bilgi from August 2022 to August 2023, I provided end-user support for the Logo Software project. Within this role, I managed:VPN setup and troubleshootingDomain operationsDebugging MS Office productsResolving Windows errorsSoftware installations upon requestDetecting, tracking, and replacing hardware failuresRepairing hardware and software issues.

İstanbul, Türkiye

In 2021, I commenced my role at Turkcell Region Solution Partner (BÇO) ETC Telecommunications Company as a Helpdesk professional. I served in two regions, Istanbul Asia and Europe, in the MOBILE and FIX Helpdesk domains. During my tenure in the Mobile Helpdesk capacity, my responsibilities encompassed monitoring base station alarms, promptly addressing work orders within SLA guidelines, managing equipment failures, temperature fluctuations, and power outages at base stations, and coordinating team deployments as necessary.Additionally, I actively engaged in reporting activities, sharing statistical insights and pertinent data with both my team members and superiors. This experience has honed my proficiency in troubleshooting, operational efficiency, and collaborative communication within a dynamic telecommunications environment.