Ozer Yavuz Email & Phone Number

-Manage the timely planning, delivery, inventory control, and quality control of equipments across all divisions.-Develop, implement, and maintain supply chain policies, procedures, and systems to reduce costs, streamline procedures, and maintain quality.-Maintain correctly balanced inventory levels on all purchased material and supplies to prevent out of stock conditions and cash flow issues.-Work closely with Engineering, Marketing, and Sales to properly forecast and support new product development timelines and sales.-Utilize a planning system to ensure the availability of all lower level materials and components necessary -Work closely with Finance/Accounting on matters involving inventory.-Manage and facilitate the communications and smooth interface between departments and individuals regarding plans, programs or problems.-Participate in the company strategic planning process to include sales and operations planning and new product planning.-Select, develop, and evaluate direct reports to ensure the efficient operation of the function.-Prepare short-term and long-range plans and annual operating budgets based on company goals and objectives.

 Collaborates with the factory to ensure proper stocking of high use parts and manage part sales operation Ensure to solve all technical problems and warranty operation of the dealers Directs and schedules the activates of all department associates; hires, trains, motivates, counsels, and monitors the performance of all department staff. Accountable for the customer-focused and efficient operation of the aftersales and technical support; builds dealer relationships, creates a good work environment, and properly manages the assets of the department Manage to improve dealer capability with proper dealer excellence programs Working with factory R&D Department , Manufacturing and Assembly line Coordinate the technical training of the dealer with collaborating with the factory Support the National Sales Team with attempting sales negotiation

 Accountable for the customer-focused and efficient operation of the dealership's service department; builds customer relationships, creates a good work environment, and properly manages the assets of the department.  Operates the department at maximum production, controls costs, builds a loyal clientele, maintains good employee relationships, setting, and attaining sales objectives and maintaining service records.  Ensures a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.  Collaborates with the parts department to ensure proper stocking of high use parts. Directs and schedules the activates of all department associates; hires, trains, motivates, counsels, and monitors the performance of all service department staff

Phoenix, Az, Us

 Assisted the General Manager by directing and motivating center personnel in order to meet objectives, as well as maintaining good customer relations at all times.  Coordinated truck maintenance; controlled the trucks ready for rental.  Prepared rental documents; handled customer calls.

Mayfield Heights, Ohio, Us

 Coordinated and directed activities of the technical service team; oversaw and planned technical training to improve performance and productivity. Cultivated and fostered relationships with dealers and customers. Prepared service quotations. Addressed and resolved customer complaints. Evaluated technical issues; managed warranty claims submissions.

Chiyoda-Ku, Tokyo, Jp

 Managed the technical service team; scheduled technicians and associated assets to support installs, repairs, upgrades; calibrated and troubleshot current and future technology products.  Provided technical training to the team.  Addressed technical problems; evaluated and submitted warranty claims.

Chiyoda-Ku, Tokyo, Jp

 Planned technical trainings; improved performance and productivity.  Prepared technical reports to the factory; processed warranty claims. Provided technical support to all regions. Provide technical documentation

 Communicated with customers and provided direction to the technical service team. Worked closely with manufacturers' engineers and technical personnel. Incorporated company’s Guiding Principles into daily activities. Performed other duties as assigned Provided technical support to all regions.

İstanbul, Tr

 Provided support in the recruiting process by assisting the Manager on final employment decisions. Instrumental in supervising technicians and service personnel, planning and scheduling assignments, and following up on completion of assignments. Coached department teammates on all operational issues of working the process within the systems and service standards. Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc. Ensured that proper inspections were conducted.

Project Management

Bsc, Mechanical Engineering