Ozer Yavuz

Ozer Yavuz Email and Phone Number

Supply Chain Management | Product, Business and Aftersales Management | Product Support | Warranty Management @
Ozer Yavuz's Location
Grapevine, Texas, United States, United States
Ozer Yavuz's Contact Details

Ozer Yavuz work email

Ozer Yavuz personal email

n/a
About Ozer Yavuz

I am a dedicated professional with 17 years of experience in leading, creating and improving businesses and their growth. I guide the technical, administrative, business development, and ongoing implementation of the business’ identity, strategic vision, and values with operations for bottom-line growth. History shows I am a natural problem solver who works well and collaboratively with customers, peers and managers. I am always a deeply committed professional who thrives in fast-paced environments. I have strong knowledge of the day-to-day business. I am known for always looking to save the company money by thinking outside-the-box for a better way to do things. I have an excellent ability to work independently without supervision. I thrive in high-pressure situations. I am always focused on maximizing the customer’s positive experience and perception. . I revel in the challenges of accomplishing goals where others have failed. I understand the importance of results. Fluent in English/Turkish.During my career, I have sought opportunities to increase my knowledge and experience in always improving the customer experience and most importantly, the bottom line. I meet and exceed objectives and with a lot of enthusiasm tend to motivate employees to perform at a high level. I excel at what I do and have been a mentor and trainer to many.

Ozer Yavuz's Current Company Details
IMER Group | USA

Imer Group | Usa

Supply Chain Management | Product, Business and Aftersales Management | Product Support | Warranty Management
Ozer Yavuz Work Experience Details
  • Imer Group | Usa
    Supply Chain Manager
    Imer Group | Usa Aug 2022 - Present
    -Manage the timely planning, delivery, inventory control, and quality control of equipments across all divisions.-Develop, implement, and maintain supply chain policies, procedures, and systems to reduce costs, streamline procedures, and maintain quality.-Maintain correctly balanced inventory levels on all purchased material and supplies to prevent out of stock conditions and cash flow issues.-Work closely with Engineering, Marketing, and Sales to properly forecast and support new product development timelines and sales.-Utilize a planning system to ensure the availability of all lower level materials and components necessary -Work closely with Finance/Accounting on matters involving inventory.-Manage and facilitate the communications and smooth interface between departments and individuals regarding plans, programs or problems.-Participate in the company strategic planning process to include sales and operations planning and new product planning.-Select, develop, and evaluate direct reports to ensure the efficient operation of the function.-Prepare short-term and long-range plans and annual operating budgets based on company goals and objectives.
  • Imer Group | Usa
    Aftersales & Technical Support
    Imer Group | Usa Dec 2020 - Present
     Collaborates with the factory to ensure proper stocking of high use parts and manage part sales operation Ensure to solve all technical problems and warranty operation of the dealers Directs and schedules the activates of all department associates; hires, trains, motivates, counsels, and monitors the performance of all department staff. Accountable for the customer-focused and efficient operation of the aftersales and technical support; builds dealer relationships, creates a good work environment, and properly manages the assets of the department Manage to improve dealer capability with proper dealer excellence programs Working with factory R&D Department , Manufacturing and Assembly line Coordinate the technical training of the dealer with collaborating with the factory Support the National Sales Team with attempting sales negotiation
  • German Motors Care
    Service Manager
    German Motors Care Sep 2019 - Dec 2020
     Accountable for the customer-focused and efficient operation of the dealership's service department; builds customer relationships, creates a good work environment, and properly manages the assets of the department.  Operates the department at maximum production, controls costs, builds a loyal clientele, maintains good employee relationships, setting, and attaining sales objectives and maintaining service records.  Ensures a customer experience that meets or exceeds the manufacturer’s customer satisfaction index and for monitoring and improving customer satisfaction.  Collaborates with the parts department to ensure proper stocking of high use parts. Directs and schedules the activates of all department associates; hires, trains, motivates, counsels, and monitors the performance of all service department staff
  • U-Haul International, Inc
    Assistant General Manager
    U-Haul International, Inc Mar 2019 - Aug 2019
    Phoenix, Az, Us
     Assisted the General Manager by directing and motivating center personnel in order to meet objectives, as well as maintaining good customer relations at all times.  Coordinated truck maintenance; controlled the trucks ready for rental.  Prepared rental documents; handled customer calls.
  • Hyster-Yale Group - Tsm Global Turkey
    Technical Services Manager
    Hyster-Yale Group - Tsm Global Turkey Jun 2016 - Dec 2018
    Mayfield Heights, Ohio, Us
     Coordinated and directed activities of the technical service team; oversaw and planned technical training to improve performance and productivity. Cultivated and fostered relationships with dealers and customers. Prepared service quotations. Addressed and resolved customer complaints. Evaluated technical issues; managed warranty claims submissions.
  • Sumitomo Corporation Construction Machinery- Tsm Global Turkey
    Technical Services Manager
    Sumitomo Corporation Construction Machinery- Tsm Global Turkey Jul 2014 - Jun 2016
    Chiyoda-Ku, Tokyo, Jp
     Managed the technical service team; scheduled technicians and associated assets to support installs, repairs, upgrades; calibrated and troubleshot current and future technology products.  Provided technical training to the team.  Addressed technical problems; evaluated and submitted warranty claims.
  • Sumitomo Corporation Construction Machinery- Tsm Global Turkey
    Technical Support And Training Supervisor
    Sumitomo Corporation Construction Machinery- Tsm Global Turkey Jul 2011 - Jul 2014
    Chiyoda-Ku, Tokyo, Jp
     Planned technical trainings; improved performance and productivity.  Prepared technical reports to the factory; processed warranty claims. Provided technical support to all regions. Provide technical documentation
  • Cnh Industrial-Cukurova Ziraat Turkey
    Technical Support And Service Engineer
    Cnh Industrial-Cukurova Ziraat Turkey Dec 2007 - Jul 2011
     Communicated with customers and provided direction to the technical service team. Worked closely with manufacturers' engineers and technical personnel. Incorporated company’s Guiding Principles into daily activities. Performed other duties as assigned Provided technical support to all regions.
  • Toyota Türkiye Pazarlama Ve Satış A.Ş.
    Service Engineer
    Toyota Türkiye Pazarlama Ve Satış A.Ş. Dec 2006 - Dec 2007
    İstanbul, Tr
     Provided support in the recruiting process by assisting the Manager on final employment decisions. Instrumental in supervising technicians and service personnel, planning and scheduling assignments, and following up on completion of assignments. Coached department teammates on all operational issues of working the process within the systems and service standards. Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc. Ensured that proper inspections were conducted.

Ozer Yavuz Skills

International Business Process Improvement Team Leadership Construction Engineering Business Strategy Continuous Improvement Operations Management Technical Training

Ozer Yavuz Education Details

  • Collin College
    Collin College
    Project Management
  • Sakarya University
    Sakarya University
    Mechanical Engineering

Frequently Asked Questions about Ozer Yavuz

What company does Ozer Yavuz work for?

Ozer Yavuz works for Imer Group | Usa

What is Ozer Yavuz's role at the current company?

Ozer Yavuz's current role is Supply Chain Management | Product, Business and Aftersales Management | Product Support | Warranty Management.

What is Ozer Yavuz's email address?

Ozer Yavuz's email address is o.****@****usa.com

What schools did Ozer Yavuz attend?

Ozer Yavuz attended Collin College, Sakarya University.

What are some of Ozer Yavuz's interests?

Ozer Yavuz has interest in Social Services, Motorsports, Cooking, Basketball, Cinema.

What skills is Ozer Yavuz known for?

Ozer Yavuz has skills like International Business, Process Improvement, Team Leadership, Construction Engineering, Business Strategy, Continuous Improvement, Operations Management, Technical Training.

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