Ozgur D. Email & Phone Number

Chapel Hill, Nc, Us

Raleigh-Durham-Chapel Hill Area

•Direct an organization of teams and managed service providers to develop strategic plans, technicalroadmaps, and execution of changes to implement and run digital services around the globe.•Overhauled workplace technologies, achieving a 55% increase in employee satisfaction within a year, driving enhanced collaboration and performance.•Set the vision, strategy, and roadmap for all Digital Workplace services such as Teams, Intune, Jamf, SharePoint, AD consolidation, Defender, Autopliot to ensure the success of organization and IT initiatives.•Managed budgeting and forecasting, resulting in a 15% cost savings through optimizedresource allocation and efficient financial management within 2 quarters.•Achieved a 40% increase in operational efficiency and a 50% reduction in technology-related issues through the development of plans for infrastructure services in 1 year.

Naples, Florida Area

•Increased service delivery metrics in 2018 by 40% through effective management of Service Level Agreements, availability and KPIs, resulting in optimal performance.•Implemented ITIL Lifecycles and systems, including ServiceNow, Assets Management, KB Management, and Service Management with a 12-month successful deployment.•Executed strategic planning to optimize incident and problem management processes, achieving a 55% reduction in response/resolution times.

Master Of Arts (Ma)

Bachelor Of Arts (B.A.)