Ozgur D. Email & Phone Number

Chapel Hill, NC, US

Raleigh-Durham-Chapel Hill Area

• Direct an organization of teams and managed service providers to develop strategic plans, technicalroadmaps, and execution of changes to implement and run digital services around the globe.
• Overhauled workplace technologies, achieving a 55% increase in employee satisfaction within a year, driving enhanced collaboration and performance.
• Set the vision, strategy, and roadmap for all Digital Workplace services such as Teams, Intune, Jamf, SharePoint, AD consolidation, Defender, Autopliot to ensure the success of organization and IT initiatives.
• Managed budgeting and forecasting, resulting in a 15% cost savings through optimizedresource allocation and efficient financial management within 2 quarters.
• Achieved a 40% increase in operational efficiency and a 50% reduction in technology-related issues through the development of plans for infrastructure services in 1 year.

Naples, Florida Area

• Increased service delivery metrics in 2018 by 40% through effective management of Service Level Agreements, availability and KPIs, resulting in optimal performance.
• Implemented ITIL Lifecycles and systems, including ServiceNow, Assets Management, KB Management, and Service Management with a 12-month successful deployment.
• Executed strategic planning to optimize incident and problem management processes, achieving a 55% reduction in response/resolution times.

Master Of Arts (Ma)

Bachelor Of Arts (B.A.)