 Leading the expansion and launch team, to expand the business to new markets, while taking sole responsibility for the success and growth of the markets launched  Developing, executing, and managing growth strategies to drive user acquisition, retention, and revenue growth of SaaS solution  Collaborating with cross-functional teams (Marketing, Sales, Product, etc.) to implement growth initiatives Improve the performance of our acquisition campaigns, working across paid ads, re-marketing, SEO, content, affiliates, and email marketing Improve the customer experience to reduce churn and increase LTV Working with customer success and support teams to ensure a seamless user experience that fosters loyalty

 Team Leadership: Effectively led teams and nurtured cross-functional collaboration, fostering an environment of shared success and consistent advancement towards business objectives. Operations Optimizer: Streamlined supply chain processes, identified cost-saving opportunities, and improved operational efficiency by leveraging data-driven strategies and innovative solutions. Stakeholder Relations Manager: Excelled in managing relationships with key stakeholders, demonstrating exceptional negotiation skills and a commitment to fostering beneficial partnerships. Problem Solver: Utilized strategic thinking and problem-solving skills to address complex supply chain issues, demonstrating adaptability and resilience in the face of challenges. Process Innovator: Implemented new processes and systems to enhance supply chain efficiency, demonstrating a commitment to continuous improvement and operational excellence. Data-Driven Decision Maker: Leveraged data analytics to inform decision-making processes, contributing to improved supply chain operations and the achievement of business objectives.

Duties & Achievements: Hand-picked by executive leaders to build the B2B Sales and Customer Relations department from the ground up, establishing many of its processes, best practices, and standard operating procedures singlehandedly. Oversaw 4 separate product sales teams consisting of multiple sales development representatives, account managers, and marketing specialist each, guiding their sales, marketing, and customer relationship management operations.  Maintained responsibility for all market forecasts, sales reports, and trend research, communicating all applicable information to help guide key business development objectives such as the acquisition of valuable B2B clients. Comprehensively researched the integration of new ventures with company strategies, analyzing associated risks against potential benefits to determine both the client’s and the company's needs/goals. This led to establishment of effective negotiation strategies. Conducted needs analyses on new/existing business partners, developing strategies that facilitated mutual growth and success. Leveraged strong knowledge of sales techniques, market strategies, deal requirements, additional options, internal priorities, and financial implications when screening sales prospects prior to making recommendations on equity investments.

Duties & Achievements: Orchestrated client relationship management, ensuring customer satisfaction and retention throughout all stages of the process. Devised an innovative customer success strategy and methodology that greatly improved both operations & customer experiences. Served as the Voice of The Customer, advocating on behalf of their feedback in a high-touch relationships when passing along information to core product, research & development, and marketing teams. Leveraged insights gained from customers and market research to inform key potential improvements for existing programs/processes. Implemented a metric tracking process that accurately measured customer satisfaction, build accountability, and team effectiveness. Spearheaded hiring, recruitment, and training for the customer success department, ensuring high-performing and cohesive teams.

Duties & Achievements: Established lasting professional relationships with both internal and external constituencies such as media representatives, legislators, and key stakeholders to facilitate effective communications and a collaborative rapport.  Oversaw direction and operations for a department with budget responsibility of ~$5M, using funds to oversee public relations events. PR events were tracked for success by comparing pre-/post-event metrics and compiling findings into regular reports. Conducted exceptional vendor management & partnership oversight for 20 foreign entities, vastly improving cross-functional cohesion. Coordinated all scheduling, preparation, and organization of Press Conferences on behalf of key leaders and spokespeople.

Duties & Achievements: Excelled at managing key customer accounts, fielding all customer service concerns for a broad enterprise portfolio of B2B clients.  Maintained exceptional relationships with accounts, often fostering greatly increased satisfaction scores as well as rates of retention. Applied consultative selling techniques alongside a master for customer relations to acquire and retain valuable accounts long-term.