Paul Davis Email & Phone Number

St. Catherine Parish, Jamaica

Collaborate with the creative team to retrieve and place artwork for advertising on Facebook Ads Manager, Google Ads Manager and LinkedIn Campaign Manager, calculate campaign KPI projections and recommended budget based on client goals, monitor campaigns to ensure projects are on track and make adjustments as needed and report on the ad performance using tools such as Google Slides, Google Analytics and Google Data Studio.

Managed an average of 100 calls daily for FedEx reporting lost packages, providing updates, updating freight bills, rating shipments and processing shipment updates, received customer satisfaction and customer ease rating of 94% and 90% and developed and implemented a sales tactic for customer retention which resulted in a 5% decrease in customer cancellations.

Managed an average of 200 clients daily for Day to Day Imports account through various mediums, including calls, emails and live chat, registered new customers, retrieved customer data and presentedrelevant product information and received an average 85% customer satisfaction rating which was15% higher than company average