Field Support Engineer / Technical Administrator
At Konnexx Services Limited, a Field Support Agent/Tech Admin plays a crucial role in supporting the company's extensive telecommunications and network engineering services across the Caribbean. The Field Support Agent is responsible for providing on-site and remote technical support to clients. This includes diagnosing and resolving hardware and software issues related to Konnexx's range of services such as network infrastructure, solar installations, and smart home solutions.Documentation and Reporting: Field Support Agents are expected to maintain detailed records of all service activities, including installation, troubleshooting, and repairs. They also produce reports summarizing their fieldwork and findings.Collaboration: The role involves working closely with other team members, including engineers and administrative staff, to ensure coordinated service delivery and timely resolution of client issues.Project Management, Job Delegation, Team Leading and Idea Generation to ensure that the service jobs are carried out in a timely manner with inclusive site visits to ensure that the jobs are done to the highest standard of quality.
