Store Operations Team Leader
Current• Overseeing retail operations and store routine functions (stock management, sales reporting, store procedures, waste control, customer feedback, shrinkage and administration compliance).• Managing stock levels and making key decisions about stock control.• Documenting inventory, reporting damaged or missing retail and accurately recording inventory with daily shipments.• Data input, database maintenance onto the internal system and excel spreadsheets.• Managing roster, timesheets, daily attendance, calculating hours and ensuring timely and accurate payroll data input into software applications.• Planning and preparing work schedules to provide the best possible level of customer service and floor coverage.• Supporting external audit and ensuring that procedures and legal requirements on health, safety, hygiene and security are adhered to and that all necessary procedures are carried out.• Developing reporting, providing trend analysis and utilizing the data to ensure that merchandise shipments have been received and displayed within the company's expectations.• Training new employees and providing ongoing training for all staff.• Providing efficient and professional service at an appropriate level to meet customers' expectations and respond to customer feedback, handling customer concerns/needs.Main achievements:• Promoted three times, developing an overall experience and knowledge of all Tesco Logistics and Retail Operations.• Minimized downtime and back order by effectively managing inventory levels.
